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kimmiz
Level 7

SecurityCenter - Blank Screen

i have a mcafree pc securitycentre 30-day free trial on my sony s series laptop. the antivirus recently stop functioning. i tried reinstalling the software from the website but have failed a few times. this are the images i've copied.  

Blank screen when security centre is opened.

Blank Screen.jpg

Error message when i try to reinstall from mcafree site.

Error Message.jpg

can someone pls tell me what to do? it was ok the 1st few days but now it's not working. by the way,  i'm using windows 7 (64 bit)

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3 Replies
exbrit
Level 21

Re: SecurityCenter - Blank Screen

What browser(s) and version(s) are you using?  Is Windows totally up to date?

The McAfee SecurityCenter and setup files rely on Internet Explorer to if you have any beta version of IE get rid of it and install the latest IE8 from the download site.

If you already have it, go to Tools/Internet Options/Advanced and click "Reset", then click Apply and OK and Ok any UAC prompts (Vista/Windows 7).

Close and reopen IE and go to Tools/Manage Add-Ons and re-enable the add-ons.

Try again.

Message was edited by: Ex_Brit on 15/03/10 9:41:55 EDT AM
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kimmiz
Level 7

Re: SecurityCenter - Blank Screen

it's ok. i just did a system restore & it solved the problem. tks anyway!

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exbrit
Level 21

Re: SecurityCenter - Blank Screen

That's good.  Make sure you update everything, Windows and McAfee because System Restore renders things outdated often.

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