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csc32
Level 7

Security Update Settings: Notification Not Working

I have Update Settings set to "Notify me when updates are available", yet I receive updates automatically with NO notification.

Using Mcafee Security Center build 12.1.253; Windows Vista; IE9.

I used the add/remove programs to remove McAfee Security Center; ran MCPR; reinstalled McAfee.  MVT found no problems.

Still NO notification when updates are available!

Anyone else having this problem?  Is there a solution to this problem?

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18 Replies
exbrit
Level 21

Re: Security Update Settings: Notification Not Working

Vista SP2 I assume?  The only thing that I can think of here would be is IE9 set to its defaults?  The McAfee interface uses IE for its operation.  Try opening IE and going to Tools/Internet Options/Advanced and click Reset, then Apply and OK any prompts.

Close and reopen it then go to Tools/Manage Add-ons and re-enable any you need.

Then wait for the next update and see if notifcation works.

If not all I can suggest is contact Technical Support.  It's a free phone call or you can use their online chat, also free and available through Useful Links at the top of this page.

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exbrit
Level 21

Re: Security Update Settings: Notification Not Working

Out of curiosity I set mine to notify and it worked first time.   So something is preventing it from happening on your machine.   Tech Support should know how to troubleshoot that.

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Message was edited by: Ex_Brit on 01/03/13 5:50:21 EST PM
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karthiks
Level 12

Re: Security Update Settings: Notification Not Working

csc32,

Follow the below steps and try reinstalling the McAfee then check the issue

Run Preinstall tool using the below link

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Reset the Internet Explorer, follow the below link

http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings-in-internet-explorer-9

Install all the available windows update

As suggested by Peter, make sure you have Vista SP 2

Run the below McAfee removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

CLICK HERE login to McAfee and reinstall the McAfee

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csc32
Level 7

Re: Security Update Settings: Notification Not Working

I have Vista SP2 and executed all your suggested re-install steps.  Problem still remains that I am not being Notified when Updates are available as well as several other problems since the last McAfee software release.

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karthiks
Level 12

Re: Security Update Settings: Notification Not Working

csc32,

Could you please post the screen shot of McAfee About screen (contents of McAfee Antivirus & Spyware Protection)

Open McAfee

Click on About (bottom right corner)

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csc32
Level 7

Re: Security Update Settings: Notification Not Working

karthiks wrote:

csc32,

Could you please post the screen shot of McAfee About screen (contents of McAfee Antivirus & Spyware Protection)

Open McAfee

Click on About (bottom right corner)

McAfee Anti-Virus and Anti-Spyware

Version:  16.1

Build:  16.1.144

Last Update: 3/9/2013

Engine version: 1459.0

Engine creation date: 3/9/2013


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karthiks
Level 12

Re: Security Update Settings: Notification Not Working

csc32,

Did you revert the changes to Notify me when updates are available after reinstallation ?

The last update shows 3/9/2013, which means the McAfee is not updating if in case you made the post on Mar 3/11/2013. I would like to know how you are sure that the McAfee is auto updating. Is there any update icon you have noticed on the McAfee console or what makes you say the McAfee is auto updating.

It seems like McAfee is not doing the auto update when you set the update settings to Notify me when updates are available.

Also perform the below steps and let me know you see the verification complete dialog box. (this is to find out why  there is no update Notification )

Right Click on M icon  (McAfee icon in the system try)

Click Verify Subscription (Allow the prompt if you get it )

Check you gets the verification complete dialog box with the OK button

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csc32
Level 7

Re: Security Update Settings: Notification Not Working

Karthik,


>>>  Did you revert the changes to Notify me when updates are available after reinstallation ?
Ans: YES

This morning, 3/12/13, the Last Anti-Virus Update still shows 3/9/2013.

I Verified the Subscription and received the OK dialog box.

If I try a Manual Update there is know  'spinning' icon on the McAfee Shield in the Task Bar and the Update never completes.

Today, I changed the Update Settings to Download and Install Updates Automatically to see if I receive any Updates.

Will let you know what the results are later.

csc32

Message was edited by: csc32 on 3/12/13 4:34:26 AM CDT
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karthiks
Level 12

Re: Security Update Settings: Notification Not Working

Check with your findings and update me the same. If issue persists then follow the below steps and update me the outcome

Open McAfee and click on Navigation (see top right)

Click on General Settings & Alerts and open the Access Protection drawer

Disable the Access Protection

Close the McAfee

Run the tool given in this LINK

Restart the computer

Enable the Access Protection

Update McAfee an check the issue

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