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dcblawdog
Level 7

Security Ctr. won't install from web site

I replaced the hard drive on my laptop, and I've tried to reinstall security ctr. from the website (my account), but it won't install. Everything seems to go smoothly until the very end, and I get "failed" next to each component of Sec. Ctr (virus scan, firewall, etc.). I've been all over your FAQs and forums, and I can't find a resolution. Can someone please HELP?! Thanks.
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21 Replies
exbrit
Level 21

RE: Security Ctr. won't install from web site

What is your operating system and service pack? 32 or 64-bit? Have you cleaned out your temporary files and defragged since reinstalling the system and are you totally up to date with critical and non-critical updates from Microsoft?

Also have you installed necessary add-ons such as Flash, Java etc?

Try running the Virtual Technician in my signature, post back what it says.
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exbrit
Level 21

RE: Security Ctr. won't install from web site

As an afterthought you may want to do the following too.

Make sure you are infection-free.

Do an online scan here: http://safety.live.com/site/en-US/default.htm

Plus download and run the free version of this tool: http://www.superantispyware.com/superantispywarefreevspro.html
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dcblawdog
Level 7

RE: Security Ctr. won't install from web site

I tried to install Virt. Tech. but it came back with, "Can't find McAfee products on your system."

I didn't personally replace the hard drive; I paid some to do it. I didn't defrag; I did tun Microsoft update, though. I didn't install Flash or Java; I did install SuperAnti.., but I haven't run it yet.
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exbrit
Level 21

RE: Security Ctr. won't install from web site

OK install Java and Flash...from the links I gave and also give me details oif your operatinf system and service pack please.

Right-click "My Computer" ("Computer" in Vista) and select Properties and post what it says.

Or go to Start/Run and type in winver then click the Enter key and post what that says.
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dcblawdog
Level 7

RE: Security Ctr. won't install from web site

XP Home Edition; Service Pack 3

Windows virus scan is running now
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exbrit
Level 21

RE: Security Ctr. won't install from web site

Sounds good. Are you tring to install online or from a CD? Try online if the latter.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.


Try saving the "DMSETUP" to your desktop first and then double-click that to start the process. If you have a slow connection that may be hampering this try installing one component at a time starting with Firewll, by using the Customize option when you see the selection.
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dcblawdog
Level 7

RE: Security Ctr. won't install from web site

I'm trying to install online, through My Account on McAfee's site.
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exbrit
Level 21

RE: Security Ctr. won't install from web site

Let me know how it goes.
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dcblawdog
Level 7

RE: Security Ctr. won't install from web site

SuperAnti...found some spyware; when I installed Java it killed the windows virus scan, which I just restarted. I never expected the reload of McAfee's to be so complicated.
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