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Eaurouge
Level 7

Security Centre wont open

Hi,

I cant open my McAfee security centre. The desktop icon is there but when i access it through the shortcut or the programs list through the start menu the icon displays on screen then nothing happens. I am running Google Chrome. Please help. Thanks

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6 Replies
Dinz
Level 16

Re: Security Centre wont open

Hello ,

Please provide us with the following information so that we could help you with our best here;

What is the computer's operating system ?

Since when are you unable to open the security center ?

Do you have any other security software installed in the computer ?

Please run mcafee virtual technician from this link http://mvt.mcafee.com  and post me with your session id,

Kindly get back to us with the following details so that we could proceed further.

Regards,

Dinesh K

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Eaurouge
Level 7

Re: Security Centre wont open

Hi,

My operating system is windows 7

I would say the last time i opened the security centre was a couple of weeks ago

I have no other security running

Session ID: 24893994

Thanks

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Dinz
Level 16

Re: Security Centre wont open

Hi ,

Please follow the below prompts to enable McAfee services ;

Click Start, Run, type services.msc, and click OK.

NOTE: Windows Vista and 7 users should click the Windows Orb, type services.msc in the search box, right-click services.msc, select Run As Administrator, then click Continue.
 
Check whether all the Mcafee services on the window says started & Automatic
If not double click on the particular service and change the start up type to Automatic.
Click on the recovery tab at the top and change all three failures to “Restart the service”
Click Apply and then OK

Close all the programs and restart the computer ,  try to open security center and let me know the status.

Regards,
Dinesh K

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Eaurouge
Level 7

Re: Security Centre wont open

Hi Dinesh,

Still no joy with that. Any other help?

Thanks

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Eaurouge
Level 7

Re: Security Centre wont open

Can you help me with this please??

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Dinz
Level 16

Re: Security Centre wont open

Hello,

Please run the removal tool from hereand restart the computer .
Reinstall your products from
http://us.mcafee.com and you should be alright. If you need assistance in doing this, please feel free to contact our technical support chat technician from here and they would be assisting you .

Thanks,
Dinesh K
McAfee Community Moderator

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