I reinstalled yesterday as my subscription was about to expire, and afterwards I tried starting McAfee only to be greeted by a white screen. I tried to unstall so I could run MCPR but the uninstall dialogue box is also a white screen. Today my laptop has also started unselecting whatever page I'm on, and I can't run McAfee to scan for a virus.
Please can someone help!
I use windows 7, and until the reinstall yesterday everything was fine.
Solved! Go to Solution.
When you reinstalled it's always a good idea to run the MCPR cleanup tool and rebooting before installing the new software, It's linked under Useful Links at the top of this page.
Either way there are 5 different fixes in the 'Blank' link in my signature below,
Usually the first one is all that's needed.
Oh dear, it works fine for me.
Here is what it says:
McAfee Total Protection
McAfee Internet Security Suite
McAfee AntiVirus Plus
Affected Operating Systems:
Microsoft Windows 8
Microsoft Windows 7
Microsoft Windows Vista
Microsoft Windows XP
When you attempt to open SecurityCenter it fails to open, opens to a blank white screen, or you see a Java error. Other applications on your system might have the same issue.
This issue is often caused by an issue in your Windows operating system. System files depend on one another to provide full functionality. If some of these components fail to register, for example, these interdependencies will fail to function.
If McAfee SecurityCenter displays a blank screen, it may be caused by an incorrect registry key that references jscript.
Download, unzip, and then Run as administrator the script that fixes this.
Restarting your computer usually resolves these types of issues, but deeper troubleshooting might be required. Perform each of the following solutions in order and then check if the issue is resolved. If your issue is resolved, you can stop there. If your issue persists, continue to the next solution.
Verify Java is installed and up-to-date
If the update tells you that you have the most current version, close the Java control panel and proceed to the next solution. If the update runs, restart your computer and try opening SecurityCenter again. If you still cannot view the SecurityCenter, proceed to the next solution.
Download and run the McAfee PreInstall Tool
Open SecurityCenter. If the issue is resolved, you do not have to continue. If you are still unable to see the SecurityCenter screens, continue to the next solution .
Uninstall and reinstall your McAfee Security product using the procedure in article TS101331.
If you still cannot see SecurityCenter screens correctly after completing all of the previous solutions, you might have an operating system issue. Do the following and make a note of any errors you receive.
If you still cannot see the SecurityCenter screens, contact your computer manufacturer with these errors for additional assistance.
Tried 1,2 and 3 with no success. I'm moving onto 4 - the only problem is that the link doesn't work!Message was edited by: lucygoosey on 1/17/13 6:18:22 AM CST
The links are fine. Try using another browser.
Solution 1 should have fixed it immediately if used as directed.
If none work then Technical,Support is your only hope and they are available through Useful Links at the top of this page by phone or online chat, it's free.Message was edited by: Ex_Brit on 17/01/13 7:29:03 EST AM
That did it, thank goodness. Thanks so much for your help. I had some malware messing with chrome that I managed to root out, and after very carefully following the steps you gave me that sorted it.
I really appreciate the help!