This is my first activity in the Community ~ I am hoping that some (or all!) of you can assist me with a trouble I'm having. I'll try to give as much detail as possible without making this Question 20 pages long. Please be patient with me here...
I'm using a Dell desktop [XPS 400] with Windows XP, which I recently updated to Service Pack 3. Before updating to SP3, I had no troubles with my McAfee Security Center; I updated every day without issue. However, a day after the SP 3 update, when I checked for Security Center updates, although the update window would indicate that updates were available and start downloading...it would never finish. The system tray icon would spin for 40 minutes to an hour and then I'd get an error in the update window saying "Update Problem."
I downloaded and ran Virtual Technician, which indicated that the Anti-Virus had an out of date DAT and Engine; it also showed in the report (erroneously) that the last update had been over a month ago. Virtual Technician gave me an option to "Fix Problem," which I clicked and then the "Updates" changed to "Pending," although again, it would never finish. I attempted MANY times to contact McAfee Support via Live Chat, but the pop-up window would simply close on me as it was trying to connect; no matter how many times I tried to access Live Chat, it would simply return me to the initial screen. (No, there is no problem with my DSL connection, I checked.)
After several days of this nonsense and an exhaustive search of the FAQs, I decided to try a manual update with the sDAT available for McAfee Consumer Products; followed all the instructions exactly, had no trouble installing, but even after that, no update would complete. I ran Virtual Technician again, so I could try to reach McAfee via Live Chat again. This time, Virtual Technician found 11 problems including (among others) 'Missing/corrupt COM Components.' out of date DAT, out of date Engine and several registry errors (which it supposedly fixed). Tried to update the Security Center again and after about an hour, received the error message "McAfee cannot update your products. Please re-install the application." Sooooooo, today I followed all the instructions exactly from the Knowledge Base article on "Un-installing and Re-installing McAfee Consumer Products." The removal and re-installation went fine with no issues, re-started the system and checked the products in the "About" window - all are up to date and the "Updates" section of the opening window says "Current." Just a few minutes later however, I opened Security Center and checked for updates again - now, the window indicates that updates are available and starts downloading and - you guessed it - the download would not finish. Just got the same "Update Problem" message. So, back to Square One.
I am out of patience and ideas ~ and ready to permanently un-install all my McAfee products and switch to a competing product.
if any of you could give me some input (that doesn't involve registry changes), I'd certainly appreciate it. Thanks for reading so much............
1. run this file
2. Call support advice is free They will see if something amiss with your account. The reinstall using MCPR would have been my 1st suggestion.
Tech support here
Thanks for taking the time to read my post (and respond!). Very kind of you to offer help. Although I am loathe to un-install/re-install again, I will try it at your suggestion, this time running the Pre-Install patch before I re-install Security Center.
So, if you'll pardon my trying to be extra clear: un-install using standard Windows XP tools, then run MCPR, then run Pre-Install, then re-install. Right?
(Also, please note, I am unable to contact Support through Live Chat, even after running Virtual Technician, so that's out as a solution. Still have absolutely no idea why the pop-up window that begins the connection process for Live Chat will not complete, as detailed in my original post. Ever heard THAT?)
Again, thanks for your kindness in replying.Message was edited by: peterg_newjersey on 1/23/12 8:11:01 PM CST
I meant initially run the mcpreinstall tool now and see if issue presists. Then if still there do the reinstall.
Run MCPR after add/remove and then reboot and run the preinstall tool.
Re chat not that well up on its issues if you are still having an issue I will contact Mcafee support to call you (or email you to arrange contact via phone)Message was edited by: Peacekeeper on 24/01/12 12:15:41 PM
Well, it's taken a while, but did everything you suggested with no result.
First tried running the Pre-Install and then just updating - no good. Then un-installed (for the fifth time), ran the MCPR tool, ran the Pre-Install patch again, and then re-installed again. When McAfee would start it's Automatic Updates, the system tray icon would spin for about an hour and a half every time (always indicating "update progress 0%"), then just disappear. And since the Security Center main screen would always show the Update Status as "Current," I thought the problem might just be fixed. But as you can see, there's been no change.
Now what? Guess I'm just going to get rid of Security Center and get a refund for the balance of the subscription period - this is ridiculous.
Oh, and still can't get connected to Chat for Technical Support - tried that another five or 6 times too. Thanks McAfee.
Peter I can get a tech to call you if you want . ie I can email the tech in support direct and ask that they call u at a time suitable to you. If you want this PM me time and contact details.
As an aside have you ever had another AV installed? If you did did you run its own removal tool?
Another idea is are you on a proxy server? updates do not work through them
3rd idea update the dat manually via
Follow the readme for 6612xdat.exe