Showing results for 
Search instead for 
Did you mean: 
Level 7

Security Center Special Edition from AOL- W 7 (64bit) will not install

I am an AOL user. I had, on my old laptop, the MacAfee Security  Center Special Edition for AOL. My old laptop's O/S was W XP. I have  purchased a new Laptop running Windows 7 Home Premium and have been  trying to install the security center's software without success.
I contacted via Live Chat, a MacAfee tech, Sahad and he went through my  computer to find out what might be the problem. His conclusion was that  MacAfee has not yet formulated software compatible with my 64 bit system  and W 7.
Hardware is:
Toshiba 505-s6030
Intel i7 cpu
4gb RAM
500gb Hard drive

When I begin installing the software (DMSetup-serial) I receive a error  window informing me that the software has stopped installing with a  radial button "Details" which reveals this error log:

Problem  signature:
   Problem Event Name:    APPCRASH
   Application Name:    Install.exe_McAfee Integrated Security Platform  Installer
   Application Version:
   Application Timestamp:    4bc9b4c9
   Fault Module Name:    ulmp3acm.acm
   Fault Module Version:
   Fault Module Timestamp:    43d47e89
   Exception Code:    c0000005
   Exception Offset:    00003202
   OS Version:    6.1.7600.
   Locale ID:    1033
   Additional Information 1:    0a9e
   Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
   Additional Information 3:    0a9e
   Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

If the online privacy statement is not available, please read our  privacy statement offline:


I am given a choice to find a solution on the Internet however when I click on that option the window closes and nothing comes up after that. No internet browser window opens, the error window simply closes.

Is this an issue of incompatibility with Windows 7 or is there a  conflick with other software?

I need to protect my new computer soon. Although I would like to use the  Security Center - a very good and very through program, is there  another MacAfee program that is stable for Windows 7?
Thanks for any insight and help on this issue.

Message was edited by: beegee47 on 6/13/10 3:07:31 AM CDT
0 Kudos
3 Replies
Level 21

Re: Security Center Special Edition from AOL- W 7 (64bit) will not install

It should be fine with Win 7 x64.  Did you run any removal tools to get rid of previous A/V software first?

Run MCPR removal tool to get rid of McAfee remnants also.

Try running the McAfee Virtual Technician to see if it can pinpoint any issues:

Try running the McAfee preinstall tool:

Try again.

If that fails then I suggest contacting Technical Support Chat via Useful Links at the top of this page.

Message was edited by: Ex_Brit on 13/06/10 8:33:56 EDT AM
0 Kudos
Level 7

Re: Security Center Special Edition from AOL- W 7 (64bit) will not install

This computer is new and the only preinstalled (OEM bundled) A/V software is from Norton. Would this prebundled software have a bearing on this problem?

I did run Virtual Technician and then contacted Tech Support Chat. That Tech person indicated that MacAfee was working on updating Security Center forAOL users (I think).

I was given a case number for future fixes. I am still wondering why there was no version of this A/V for Windows 7 which is why I posted here to ask the question.

0 Kudos
Level 21

Re: Security Center Special Edition from AOL- W 7 (64bit) will not install

According to AOL's website the McAfee product they offer is compatible with x64 Win 7 and I know that it is because I had the same version installed here.

You would naturally have to remove all traces of Norton first.   Uninstall it the normal way via Control Panel/Programs/Uninstall a Program then run their removal tool:

See if that helps.

0 Kudos