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bbne61
Level 9

Security Center Scan 'Start Error'

Windows XP service Pack 3 with McAfee Security subscription paid thru late 2010.
When I click the scan button, an error message that says the scanner encountered a problem - on-demand scanner can't start.
When I go to Tech Support page and run MVT, there is a message that 'McAfee Products can't be found'.
Please help solve these problems, and thanks.
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4 Replies
exbrit
Level 21

RE: Security Center Scan 'Start Error'

Try a cleanup and reinstallation after having first enabled Windows Firewall.

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

Cox users should go to http://www.cox.net and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.
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bbne61
Level 9

Security Center

Thanks, this worked. Now that Security Center is functioning on my computer, should Windows Firewall be enabled or disabled? I have automatic Updates enabled. Thanks, Ken S.
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exbrit
Level 21

RE: Security Center

Windows Firewall should be off. Actually installing McAfee usually turns it off anyway.
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bbne61
Level 9

Thank You

Yes, it was off. Thanks, Ken
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