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halton
Level 9

Security Center Problems

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My daughter is running a version of McAfee Security Center on Dell All-in-One Computer with a Windows 8.1. operating system.  She's having problems updating her McAfee; it freezes at the 66% on the "Checking for updates" part of the process.  How does she fix it?  The real-time scanning, and updating are on at the same time even though both say "off" when you go in, and check them.

Attached is a print-screen of what she sees when she tries to update.

Thanks in advance for your help,

Jerry

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catdaddy
Level 20

Re: Security Center Problems

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Then I would suggest contacting Technical Support Services and Support for Home and Office

via Phone/Online Chat being much more expedient.

Cliff
McAfee Volunteer
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6 Replies
catdaddy
Level 20

Re: Security Center Problems

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,

             Could you kindly provide us the McAfee Security Version/Build please? During the interim please try this 'Work-Around'

1- Open your McAfee Security Center Interface

2- Navigate to General Settings and alerts

3- Uncheck/Disable Access Protection/Apply

4- Check for updates,if successful please turn Access Protection back on.

Kindly let us know your results...

All the Best,

CD/Catdaddy

Cliff
McAfee Volunteer
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halton
Level 9

Re: Security Center Problems

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No it wasn't a manual on demand scan.  She tried turning off the "real-time scanning" in order to prod the updates feature past 66%, but it didn't work.

The "work-around doesn't seem to have worked either.  She's running Security Center version 14.0, build number 18.0.5011.

She's also tried joining these forums but has had some issues with security code at the end.

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catdaddy
Level 20

Re: Security Center Problems

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Then I would suggest contacting Technical Support Services and Support for Home and Office

via Phone/Online Chat being much more expedient.

Cliff
McAfee Volunteer
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halton
Level 9

Re: Security Center Problems

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You guys are the greatest!!!

Thank you for everything.

Jerry

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catdaddy
Level 20

Re: Security Center Problems

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Hi Jerry,

              You are more than welcome   Glad that all is okay....and thank you for the kind words.

All the Best,

CD/Catdaddy

Cliff
McAfee Volunteer
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catdaddy
Level 20

Re: Security Center Problems

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Also was this a 'Manual On Demand Scan' ? I scan weekly with my 'Scheduled Scan' to commence @ 4:00am when no other tasks are scheduled.

Cliff
McAfee Volunteer
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