cancel
Showing results for 
Search instead for 
Did you mean: 
jkaneko1
Level 7

Security Center Not Launch, Repeat Prompts to Restart

I installed Total Protection 2009 (disk), Security Center will not open, get repeat prompts to restart. I followed commands, reboot, and software will not launch. I talked to online tech, I removed "volatile" registry key, reboot and SC still does not launch. Any other solutions? TNX.

OS MS XP sp3
IE7 Installed
Firefox 3.0 primary browser
Had McAfee Internet Security 08 installed

I did the following and error still occurs.
Ran MCPR.exe tool
Uninstall McAfee Total Protection 2009 and previous versions
Ran the instructions below *
Reinstall from TP 09 from McAfee website

*Scan you machine for malware using the free version of this tool: http://www.superantispyware.com/supe...freevspro.html

At some stage soon you need to update your machine to SP3 in order to continue receiving security updates from Microsoft. There is help with that here: http://community.mcafee.com/showthread.php?t=220807

Now do the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe). This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
Don't worry if you find no such files or folders.

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site, not from any CD that you may have.
0 Kudos
8 Replies
bua_ako
Level 7

RE: Security Center Not Launch, Repeat Prompts to Restart



hi,

if you mcafee software is still installed please try running MVT in my signature and post the session ID here...
0 Kudos
jkaneko1
Level 7

RE: Security Center Not Launch, Repeat Prompts to Restart

Hi
Just ran MVT session 16232035, No problems found
Other ideas?
Thank you
0 Kudos
bua_ako
Level 7

RE: Security Center Not Launch, Repeat Prompts to Restart



correct no problems were found... meaning that mcafee was successfully installed...

please do the following...

go to start>run>and type in msconfig

in the system configuration window please ensure that normal startup is selected... click apply and ok/close... restart the computer if prompted.
0 Kudos
jkaneko1
Level 7

RE: Security Center Not Launch, Repeat Prompts to Restart

I followed your instructions, reboot laptop. I double clicked on McAfee icon and still got the error message "One of your McAfee programs has been updated or installed. You must restart your computer before you can use SecurityCenter".
Thank you.
0 Kudos
bua_ako
Level 7

RE: Security Center Not Launch, Repeat Prompts to Restart



hi... you mentioned you removed the volatile key in the registry already... please try rechecking if the key still exists... just go to the location below in the registry...

HKEY_LOCAL_MACHINE\Software\McAfee\Volatile

if it still exists... please remove it again or delete it...
0 Kudos
jkaneko1
Level 7

RE: Security Center Not Launch, Repeat Prompts to Restart

Hi
I deleted the "volatile" 4x today, reboot and it pops back into the program. I hit right click on "volatile" folder, delete, it disappears. I actually did it a few minutes ago as well and it did the same thing again.
0 Kudos
jkaneko1
Level 7

Solution Fixed

I worked with McAfee technician via phone and after all the fix processes we did together (1.5 hrs, see all above), Here's the solution:

Go to "start", "all programs", click on "start up" folder, look for file "?McAfee....?", click and delete this file. Restart, double click on M icon, program launches and its ready to do full scan etc.

Thanks everyone for your help and support.
0 Kudos
exbrit
Level 21

RE: Security Center Not Launch, Repeat Prompts to Restart

Glad you are OK.
0 Kudos