I had to update to 12.1 a while back. From there, I have had issues off and on with the engine updating so sometimes I update by hand, which works. Other times though, I have seen the engine update automatically.
My weekly scan was today and I went to check the results. No viruses were found but the scan was done with Engine 1520.0 (from May 9, which probably was the last auto-update) instead of the one I manually updated to last night (1529.0).
What's going on here?
I'm just not confident on how all this works anymore.
Where exactly is it telling you wehich engine it used? I'm not seeing that in my Security Report.
Edit: I see it now in Security History and mine says it used 1504. Not sure why that is but I wouldn't worry about it.
Technical Support would have more information.Message was edited by: Ex_Brit on 19/05/13 2:09:11 EDT PM
I've noticed the same thing since I updated to 12.1 about a month ago. However, I only see that on my XP machine. When I did a full scan on my XP machine this past Saturday morning (and also with previous scans), the Security History log shows that it was done with Engine Version 1500.0 which was the engine version from back on April 19 even though under the "About" tab, it showed that I have Engine 1528.0 (Friday's update). However, when I did a full scan on my Windows 7 machine also on Saturday, the Security History log showed that it was done with the current engine version (also 1528.0 from Friday).
I was sort of wondering about that myself, but since it didn't seem to affect anything else, I figured it was just one more of those McAfee issues and that if I called Technical Support, they would just tell me to do an uninstall/reinstall which I really don't have the time, patience or strength to do once again as long as it's not causing any other problems.
Please do let me know. I'm still by and large having to download updates manually (having means when I see no engine change for 2 or 3 days) and when running a quick scan, I'm still seeing the engine from 5/913.
I assume this is probably not so bad as ideally the real time protection is using the latest engine I have.
Can you clarify "download updates manually" - do you mean you are downloading from here? If so that no longer works for 12.1 and upwards.
Or do you mean right-click and tell it to check for updates?
My contact has no idea why that is. I just ran a quick scan and it used the engine 1533 whereas the one installed is 1537, strange. I suggest contacting Technical Support.
I don't mind contacting them but if I do, they're going to tell me to uninstall / reinstall. I would rather not have to go through that. I had to do this when 11.6 stopped updating.
Is there a way I can escalate this to a higher level of tech support?
Honestly, up until recently (the last few months) Mcafee was always reliable but now I'm not sure confident.