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Reliable Contributor Peacekeeper
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Message 21 of 39

Re: Scheduled scans?

You will find10.5 better in this regard

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Kidd
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Message 22 of 39

Re: Scheduled scans?

Come on the  smart timer is a joke!! We should be able to set a scheduled scan the same as  every other spyware/antivirus program on the market!!!!

Reliable Contributor Peacekeeper
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Message 23 of 39

Re: Scheduled scans?

With version 10.5 out today in the US updates and scheduled scans work better. We mods have asked for Smart timer to have an off switch in the next version this has been supported by our tech and passed up the line.

forum
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Message 24 of 39

Re: Scheduled scans?

I just posted that I am having the same problems with showing scheduled scans (and carrying out the scan at the scheduled times) and updates on another tread.  I sure hope these problems are fixed soon.  The so called 'improved' version that was automatically updated on my machines in April is causing me more problems each time I turn.  Wish McAfee had left the old 2010 Total Protection I bought as is, it was working just fine.  Just seems that the so called improved 2010 Total Protection is buggy (also with less features than I paid for),

Reliable Contributor Peacekeeper
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Message 25 of 39

Re: Scheduled scans?

I agree Smart timer is not that smart. Are you updated to 10.5 version yet in it scheduling handled better. There you must ensure no PC activity in the 10 minutes prior to scheduled time and scan should start around then. I tested mine yesterday and scan did start fine. We mods have added a thought to the 2011 wish list for the ability to disable smart timer I some hold hope of the feature being added.

Reliable Contributor Peacekeeper
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Message 26 of 39

Re: Scheduled scans?

I suppose 1st thing is what version and build of security centre have you.. I do not know what version Dell pushed through. !0.5 starts scanning and updates better but they are also sensitive to you doing anything on the pC. Seems users complained that updates come through when they are doing things so Mcafee added smart timer which stopped updates when any activity was happening. Theey then got users complaining re no updates so brought out 10,5 which has the following options built in.

1.When a scheduled update occurs, McAfee checks to see if machine is idle. If not,  waits 10 minutes and checks again. If idle, installs update. After two hours of  checking, if machine is still not idle, update will proceed anyway

2.and this given to me as explanation

I found out why scheduled scans don’t kick off when you schedule them to.  The
answer is that we want to avoid interfering with use of the system. 
Specifically, we

a.     
wait for 10
minutes of no mouse or keyboard activity, then

b.     
do a 10
second scan of the CPU; then

c.      
if the CPU
remains under 10% utilization for that 10 seconds, the scheduled scan will kick
off.

                                                             
i.     
Note that
there is an ultimate time-out on the scan delay – scan will start no matter what after a specific (I do not know it) delay.

It works ok now with mine.

Re uninstall preinstall not always necessary I uninstalled 2 times testing the process in past 2 weeks and never used it. I agree should be mentioned in that FAQ.

Message was edited by: Peacekeeper on 31/08/10 6:00:27 AM
RonH
Level 7
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Message 27 of 39

Re: Scheduled scans?

I hope you don't mine my jumping on this topic but I just upgraded to Total Protection 2010 from Security Center 2009 and I have a question about automatic scans. I usually turn my machine off each night and with Security Center 2009 scheuled scans would take place soon after I booted the machine on scan day no matter what time that might be. I'm wondering if this is the way Total Protection 2010 works? I checked the online help and couldn't find any reference to this.

Thanks,

--Ron

Reliable Contributor exbrit
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Message 28 of 39

Re: Scheduled scans?

I assure you we haven't let them forget about this issue.

RonH
Level 7
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Message 29 of 39

Re: Scheduled scans?

I also had 2009 and didn't have any problem with updates or scans. They were at least more or less predictable. I find the current system confusing at best. Especially updates. I've only seen one actual automatic update since I installed Total Protection 2010 but I'm sure there have been more. For example, SiteAdvisor Plus has been updated from version 3.1, which was the installed version, to 3.2 but I have no idea when that took place and checking the logs show 0 updates. As I said, very confusing.

I would personally prefer a return to the way updates were handled in previous versions... or at least a switch somewhere in preferences to toggle this behaviour.

I'm also not enamored of the current user interface but I suppose I'll get used to it after awhile. At least it loads faster than 2009.

--Ron

Reliable Contributor exbrit
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Message 30 of 39

Re: Scheduled scans?

I hear you.  I can't wait until the beta of the 2011 product comes out and we can check it out to see how many of our suggestions have been adopted.

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