Hello everyone,i wonder could you help please,i am having problems being able to scan cp which seemed to start i think not sure at all after a virus scan update at 7am bst time tuesday morning - after been prompted to restart cp to finish updates [after waking up],which i restarted with no problem.
i did a scan without any problem on the monday [the previous day before scan went funny] but on tuesday 24 hours later when going to do another scan all i get when clicking the scan button on mcafee security is the programme cannot display the webpage where you should get option to start scan /resume/stop etc [been the same for last 48- 72 hours] - ive never had any problems before.
i also get the same problem via restore on mcafee [the programme cannot display the webpage]- everything else is fine on mcafee when clicking each named item.-protection status,view recent events etc[so as you can see i cannot do a scan on cp because the page is not there-everything worked perfect before then and still does apart from been able to scan cp] some info below
SECURITY CENTRE AM I PROTECTED:YES YOUR COMPUTER PROTECTION SERVICES ARE ENABLED AND UP TO DATE-NO ACTION REQUIED
Security centre informaion UPDATE CHECK:26/3/2009 LAST SCAN:23/3/2009 SUBSCRIPTION EXPIRATION:25/12/2009 LICENSES PURCHASED:1
MCAFEE PRODUCT INFORMATION INSTALLED PRODUCTS
SECURITY CENTRE VERSION VERSION:9.3 BUILD:9.3.137 AFFID:105-157 LANGUAGE:EN-GB LANGUAGE PACK:9.3.106 LAST UPDATE:24.2.2009
VIRUS SCAN VERSION:13.3 BUILD:13.3.117 AFFID:105-157 LANGUAGE:EN-GB LANGUAGE PACK:13.3.113 LAST UPDATE:27.3.2009 DAT VERSION:5565.0000 DAT CREATION DATE:26.3.2009 ENGINE VERSION:5301.4018
PERSONAL FIREWALL VERSION:10.3 BUILD:10.3.106 AFFID:105-157 LANGUAGE:EN-GB LANGUAGE PACK:10.3.102 LAST UPDATE:24.2.2009
I also use vista home prenium and mcafee technican found no problems, Thanks for any possible help,mike in Liverpool england
*Ok a mcafee scan has just completed on cp,but i cannot view the scan page where it has the start/stop/resume results etc or view that page as it still says programme cannot display the webpage or i could not view if it found anything etc [think scan was clear anyway] as when i clicked the arrow in bottom right over scan icon,the finished box flashed in 2 seconds to say finished [i think] so i cannot do a scan when i want to do a scan,i only know scan has worked because the scan in progress icon was working in bottom right.
Ok im just wondering does an mcafee expert has any ideas whats going on with my problem,if my cp can stilll scan why do i seem to be able not to view the scan results/page and do my own scan etc as it says programme cannot display the webpage.