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cuppatea
Level 7

Remove remote access download

Hi All,

In an attempt to resolve a problem I had a live session with support which involved allowing McAfee access to my computer for a remote diagnoses.

When doing so I clicked once only access when the security box popped up, but I would prefer to remove the download that permitted it now.  Where will I find the program and how do I disable it completely please?  The machine is running Vista.

Thank you,

cuppatea

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6 Replies
Aldrin
Level 12

Re: Remove remote access download

Sorry for the delayed response, in fact Go To Assist will only temporarly installed those files from your computer so without your knowledge no one can access your computer again. However, if you want to remove that open control panel> programs> programs and features> you could see GoToAssist Downloader – uninstall it from there.

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cuppatea
Level 7

Re: Remove remote access download

Thank you for your help Aldrin,

Best wishes,

cuppatea.

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m_granderson
Level 7

Re: Remove remote access download

Aldrin wrote:

Sorry for the delayed response, in fact Go To Assist will only temporarly installed those files from your computer so without your knowledge no one can access your computer again. However, if you want to remove that open control panel> programs> programs and features> you could see GoToAssist Downloader – uninstall it from there.

Hello.  I am new to this forum and not really technical.  I have McAfee Security Suite and was having issues so I had technical support assist me (via remote accesss).  The person had to download a bunch of files and it went by so fast.  I have a question, could someone who was granted remote access download or get internet passwords from my computer that I use in the internet (banking, email, Ebay, etc.)?  Is there a section in your computer that takes all the password info you use during your internet usage that someone can just take?

Thank you,

Michelle

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Dinz
Level 16

Re: Remove remote access download

Hi Michelle.

Please be informed that  the remote access feature that we have at McAfee is guaranteed and qualified . Moreover, the technicians handle remote sessions if there is a need (depending upon the criticality of the issue) to fix the issue with McAfee . The tool is designed in such a way that during an remote session  with McAfee technician the customer can see the technical interactions happening on their PC and in no way a piece of unrelated/ personal information is accessed from the customer’s PC.

Regards,

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kartk
Level 7

Re: Remove remote access download

hello Dinesh,

I recently went through a live session and my McAfee was uninstalled in the session. The support staff said he will contact me regarding the issues. The session took place about an hour ago. When can I expect the call. I m now left with no anti-virus. pls help me

Regards,

Karthik

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exbrit
Level 21

Re: Remove remote access download

This is an old thread and Dinesh has moved on to other tasks.   Closing this thread.  Please stay with your other one here:  https://community.mcafee.com/message/304473#304473

Message was edited by: Ex_Brit on 27/09/13 9:42:05 EDT AM
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