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Level 7

Remote Assistance problems

Trying to connect via remote assistance to two Windows 7 computers, both of which have McAfee Security Center.  Cannot connect helper computer to helpee computer.  Need to adjust firewall settings.  Suggestion was made to use port 3889 but when we try to add it I don't know how to fill out the Add form.  Can anyone help me with this? 

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Level 16

Re: Remote Assistance problems

Hi lbabus,

Could you please let us know if you are using Windows remote desktop connection for connecting or any other ? Also provide me with a screen shot of the form that you are referring to  .


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