cancel
Showing results for 
Search instead for 
Did you mean: 
biahanoi
Level 7

Register - But Lost Email

I have recovery my vista basic, and Mcafee say me to register my product, but I dont remember the email I have registered before, what can I do to register my product now. Help me sad
0 Kudos
8 Replies
exbrit
Level 21

RE: Register - But Lost Email

Hello and welcome,

I moved you to your own new thread.

See if this FAQ helps in any way: http://service.mcafee.com/faqdocument.aspx?id=CS40118&lang=en_US&prior_tid=2&AnswerID=16777217&turl=...
0 Kudos
biahanoi
Level 7

RE: Register - But Lost Email

Thank you verry much Admin Smiley Happy
But I have follow some introductions (including yours) but nothing change Smiley Sad
It said :
McAfee Security Technical Support Tools

User E-Mail Address
ERROR: Could not get any accountID.

Now my Mcafee always alert me to register it, but I cant remember my the email.
I sure that I have registered since august 2008 and my product including 15 months.
I have an account at mcafee.com but there arent any product in it Smiley Sad
After rocovery my window vista, I have this problem with protecting my computer.
Thanks anyone hepl me resolve this problem! sad
0 Kudos
exbrit
Level 21

RE: Register - But Lost Email

Let me ask for help here.
0 Kudos
exbrit
Level 21

RE: Register - But Lost Email

I am instructed to suggest the following..

 



  • If he got the computer through DELL you can retrive the details thru Dell tag number.
  • You should have got a confirmation e-mail if you purchased online so you can check the details in that e-mail.
  • Or the only way contact Customer Care they could assist you

.




Customer Care link is at the top of the page, second from left, or in my signature.
0 Kudos
exbrit
Level 21

RE: Register - But Lost Email

Could you also advise the make of your computer plus what system you are using and whether or not it is 32 or 64-bit?
0 Kudos
biahanoi
Level 7

RE: Register - But Lost Email

Hi!
I bought my computer in late July 2008, It is a DELL Inspiron 1420. I am using window vista home basic, system type: 32bit.
The window vista and mcafee had preintalled in my computer. I did the register then.
Since there, my computer run normaly.
Some days ago, I get a recovery my computer.
the number behind my computer: service tag removed for security reasons and the express service code removed for security reasons.
0 Kudos
biahanoi
Level 7

RE: Register - But Lost Email

Thank you verry much Ex_Brit !
I have just chatted in the customer care where you introducted.
I were given my account and password and now I have successfully register my Mcafee.
Thank you again
And now you can close this topic. happy
0 Kudos
exbrit
Level 21

RE: Register - But Lost Email

Glad you are OK now. Good luck.
0 Kudos