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Re: Real time scanning keeps turning off and virtual tech cant fix

Hello All.  I came to this website looking for help to my McAfee problem and thought I would share what worked for me, and it isn’t previously mentioned in this thread.   I’ll try to be brief:

My system – Desktop Dell Inspiron 570, 1-year old, came with a 15 month subscription to McAfee Security Center.  Windows 7, 64-bit, Home Premium.  I use Internet Explorer 8.

My symptoms – Computer worked fine through 9/5/11 then turned off for the week.  When I turned on 9/10/11 I had warnings in lower right tray (Windows Action Center) telling me I was unprotected that my McAfee Anti Virus and Anti Spyware items were turned off.  Trying to turn on there produced no response.  Right clicking on lower right McAfee shield produced no response.  Start/Programs/McAfee/Open Security Center  produced no response (other than empty white rectangle).  I could still access the internet and could visit McAfee website, but no links on McAfee website would work.  I could not log in to my account.

I too spent 1 hour on the phone with a couple Indian help reps who also took control of my computer, clicked around and declared that nothing is wrong with McAfee (of course) but my Internet Explorer – then version 8 was corrupt.  Admittedly when I clicked on About IE8, the Version, Cipher Strength, and Product ID were all blank, the help desk told me that was a clue it was corrupt, that I would have to take it up with Microsoft directly, they can’t help me any further.  Thanks.

I updated to IE9.  At this point the only improvement was I could log into McAfee website and see my subscription was still valid.  I still could not launch Security Center, could not turn on through Windows Action Center warning message.

I tried reverting to a previous restore point (farthest back available was 1 month for some reason).  I could now launch Security Center.  It tells me in red banner “your computer is at risk” and my Real Time Scanning is Off.  Clicking “Turn On” works for 1 second, then immediately turns off again.  I try repeatedly with the same 1 second working, then turning off on its own.

During the following week I had read this thread preparing to try many of the suggestions.  I started my computer yesterday, 9/16.  The first thing I tried was open Security Center and Check For Updates.  It sat there at 0% forever, not doing anything.  However, when I started the computer, I also noticed my network icon was indicating a warning and it told me I was connected to an unknown network.

Here is the punchline.  We have a Comcast modem, the cable goes through a Belkin router then to my desktop.  Periodically we have an internet connectivity problem and the solution has always been to take the router out of the loop, then reset and reconnect it later.  When I plugged the cable directly from the Comcast modem to my computer, I again tried Security Center Check For Update.  FINALLY, but slowly, it was making progress – about 1% every 5-10 seconds.  100% update, then 100% download, then 100% install.  I could now turn McAfee on, and it stays on!  I performed a full harddrive scan (several hours), no issues found.

So with the so many people having routers, this might be a solution for many of you.  I was just happy it didn’t take weeks to find a fix and since I’ve had good luck getting helpful suggestions for other problems in the past, I am happy to write about my fix.

astor
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Message 112 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

Interesting report ccrider.11.  I have a similar experience with my old Windows XP PC.  The problem occurs about 50% of the time after shutting down Windows and turning off my PC then turning it back on a day or so later.  I believe the cause was different though.   I couldn't browse to any site yet the network icon was saying it was connected to the Internet.  I could also ping sites using only ip-addresses (at least those that allow ping)  yet nslookup was resolving DNS names fine.  A simple restart (without turning off) fixed the issue every time.  So, it may have been due to some DNS issue or how DHCP worked, or my network card is a bit flaky.  I never really tried to track down the problem.

Message was edited by: astor on 17/09/11 4:23:00 PM
conuir
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Message 113 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

This problem has been around since at least feb 2010... it is now oct 2011. 20 months.. why has this damn problem not been fixed/patched/whatever the hell needs to be done?

I bought this laptop only a week ago.. payed more than enough for it as well as this pathetic software only to find out it doesnt work. I'm tempted to not even bother resolving the issue and moving to another program.

its an absolute disgrace this problem is still around. get it bloody sorted!

Message was edited by: conuir on 10/10/11 07:20:28 CDT
Reliable Contributor exbrit
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Message 114 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

It's a recurring issue because there are dozens of different reasons why it might be happening and each case has its own unique ones.   So there is no single fix.   Dinz was in the thread earlier and I am sure he will be back when he's on duty but in the meanwhile Technical Support is available free of charge by online chat or telephone - see Useful Links at the top of this page.

Highlighted

Re: Real time scanning keeps turning off and virtual tech cant fix

Hi, this could be because of ZeroAccess virus, Mcafee Total didn't find it.

It's possible other faults exist like scan not taking as long. I have posted here - https://community.mcafee.com/message/212474#212474

j.a.v.
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Message 116 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

I had the same issue as well. Managed to solve it by totally removing everything McAfee and then installing it as if it was new.

Re: Real time scanning keeps turning off and virtual tech cant fix

Windows XP SP3

Same problem, but a manual 'Check for Updates' and a restart or two used to fix, until the other day.

oas-disabled-fix.cmd did not cure problem.

As a user in the administrator group downloaded the software.  Install apparently successful.  Still no good.  Virtual Technician (MVT) returned 28 missing files and 2 missing services, which it could not fix.

As administrator, repeated the process.  MVT now happy.  Checked for updates and all now seems OK.

Seems some permissions issues going on here.  I don't want to use the administrator account as a matter of course, so there seems to be a problem which the install did not highlight.

Don't know what you do with Vista or W7 as you can't log in to actual administrator account.

Reliable Contributor Peacekeeper
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Message 118 of 150

Re: Real time scanning keeps turning off and virtual tech cant fix

When you reinstalled did you follow this method?

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

This prior to a reinstall from your account.

Message was edited by: Peacekeeper on 13/11/11 7:21:47 PM

Re: Real time scanning keeps turning off and virtual tech cant fix

Thank you Peacekeeper for the information.

I did not follow the path you suggest.

However, using the administrator account solved poblems created during the install by a user in the administrator group.  Your reply did not touch on the permissions issue.

Reinstallation does not address the core point that a number of users seem to be having problems.

For the average home user, solving this problem is getting rather too difficult.  It is unfortunate that the download and install gives a false sense of security, saying, as it does, that the exisiting software is being removed, when clearly the additional steps show that the installer is not doing the job properly at all.

Like much software, the poor thing here is that if the installer needs additional steps, why can't it stop and give the user clear and simple instructions what they need to do first?  If there is the possibility of XP permissions issues, why aren't we told to download and install as administrator?

astor
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Re: Real time scanning keeps turning off and virtual tech cant fix

ventriloquist wrote:

For the average home user, solving this problem is getting rather too difficult.  It is unfortunate that the download and install gives a false sense of security, saying, as it does, that the exisiting software is being removed, when clearly the additional steps show that the installer is not doing the job properly at all.

I agree 100%.  Since McAfee appears to be so susceptible to problems of all kinds requiring a special procedure to uninstall then re-install, it should be a one step process within McAfee itself.  It's time the special uninstall procedure be built into McAfee so any user of limited computer experience can carry out a clean install of the product.  It should also verify the uninstall worked 100%, and if not warn the user to contact support.  This is not rocket science.

Message was edited by: astor on 13/11/11 12:57:42 PM

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