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scheong
Level 8

Real time scanning can't stay on

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Hi,

This started couple of days ago.  Basically, real time scanning can't stay on.  I am running Security Center version 10.5, build 10.5.227.  I am running Windows Vista by the way.

I had tried running MVT and it reported that it cannot fix the problem.  The MVT session ID is 32964236.

I am attaching both the deviation and health check logs.

Please help.

Thanx.

Stanley

P.S. the pop-up came on 4 times while I am typing this message.  ARG!!!

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scheong
Level 8

Re: Real time scanning can't stay on

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Hi Dinesh,

Just want to let you know that I contacted technical chat and Biby fixed the problem.  Somehow, my copy of Security Center was having problem getting updates.  Don't quite understand how or why but my issue seems to have been resolved.

Thanx.

Stanley

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6 Replies
Peacekeeper
Level 20

Re: Real time scanning can't stay on

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Have you manually checked for an update? This issue appaers to have started Friday they are looking into it and what I said above is said to settle things down.

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scheong
Level 8

Re: Real time scanning can't stay on

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Hi Tony,

Yeah, I did an update check while I had Security Center opened and it reported I am up to date.  :-(

Let me know what else I should try.

Thanx.

Stanley

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Dinz
Level 16

Re: Real time scanning can't stay on

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Hi Stanley,,

Please make sure that you do not have any other security software/virus scanner installed – If yes, please uninstall the conflicting program from add/remove programs

Then, its sub folders (remnants) from C:\program files  & common files.

Please follow the steps mentioned in this doc here and update us on the status of your real time scanner

If issue still persists, please contact  technical support chat from this link http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS and they will remote in for further diagnosis.

Thanks,

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scheong
Level 8

Re: Real time scanning can't stay on

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Hi Dinesh,

No, I do not have any other security software/virus scanner installed.

There is a problem with the link to the doc.  The webpage displayed "Unexpected Error".  Should I go ahead and try technical support chat.

Thanx.

Stanley

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scheong
Level 8

Re: Real time scanning can't stay on

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Hi Dinesh,

Just want to let you know that I contacted technical chat and Biby fixed the problem.  Somehow, my copy of Security Center was having problem getting updates.  Don't quite understand how or why but my issue seems to have been resolved.

Thanx.

Stanley

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Dinz
Level 16

Re: Real time scanning can't stay on

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Hey Stanley,

Glad that you are OK now  , please get back to us if any issues.

Cheers.

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