We are the developer of a web based document management application called www.dynafile.com. We have a client that contacted us that when they accessed our application, that their browser would constantly hang for up to a minute before it displayed in their browser. After some time working with one user of this client, we determined that the cause of the browser hanging was that the McAfee SecurityCenter had the “Real-Time Scanning” option enabled, and specifically, the option to check “Scripts in Internet Explorer and Firefox” enabled. When we disabled this option, the browser was again responsive during any subsequent request.
My questions are as follows:
In today’s world, where AJAX requests can be found in almost any commercial web application, it’s a shame that McAfee is blocking this type of dynamic request until it processes it and that it take so long for the processing to occur. Any feedback is appreciated.
My understanding of this is that the answers to your two questions are
1) Yes, and
The best I can do is pass this on to one of the McAfee techs and ask for clarification.
I've asked one of our guys, Karthik, to contact you to discuss this issue, get any data and technical info you're able to share, and (preferrably) initiate a remote session - with you - to your customer's system to observe the behaviour, collect logs and do some preliminary exploration and troubleshooting.
Thank you Doug. Please have Karthik contact me at [bmccleary-at-dynafile-dot-com] to schedule a time for us to discuss. It will probably have to be next week before we can coordinate with our client, but it is easy to reproduce.
After working with the technician, we resolved this issue by updating to the latest version of McAfee. Thank you for your assistance.