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wcbelle75
Level 7

Real-Time Scanning Not Working

I have learned my Real-Time Scanning won't stay on because it hasn't been receiving Updates because my Engine is out of date because I have two Missing Files. So, why can't I learn how to find the Missing Files?  Help, please!

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3 Replies
exbrit
Level 21

Re: Real-Time Scanning Not Working

Run the Virtual Technician to see if it will fix things: http://mvt.mcafee.com/

If that fails then uninstall via Control Panel, then run the MCPR cleanup tool listed under Useful Links at the top of this page.

Then reinstall from your online account.

If that fails Technical Support is available via phone or online chat for free and also linked under Useful Links.

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wcbelle75
Level 7

Re: Real-Time Scanning Not Working

I ended up just uninstalling , then re-installing & everything is now working as it should.  Thank you!  I didn't get the MCPR cleaning tool to run, though.

Message was edited by: wcbelle75 on 10/27/12 10:20:06 AM CDT
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exbrit
Level 21

Re: Real-Time Scanning Not Working

That's good.  MCPR is really only last resort because a fresh installation should remove the old stuff anyway.

All the best ;-)

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