cancel
Showing results for 
Search instead for 
Did you mean: 
stephenrbp
Level 7

Real Time Scanning Disabled

Jump to solution

Every time I turn the PC on I am getting 'real time scanning disabled'. I enable it and it reverts within 5 seconds. I can not find the reason. I have tried initiating a chat with a technician, but when I get to the 'chat' button it takes me back to the support home page, so I am hoping someone here can point me

0 Kudos
1 Solution

Accepted Solutions
Sree
Level 8

Re: Real Time Scanning Disabled

Jump to solution

Please restart your computer and check the status stephen . As you told that you used adaware and Iobit check for the traces of these files in the below mentioned locations

For Windows vista\windows 7 :

C:\Program Files

C:\Program Files\Common Files

C:\ProgramData

For Windows XP:

C:\Program Files

C:\Program Files\Common Files

C:\documents& settings\all users\application data

Also delete folder with the name lavasoft which is related to adaware,

If these steps dint work follow the below mentioned step:

Download and run the oas-disabled-fix.cmd utility

  1. Download and save the utility from the link below to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd

  2. Double-click the oas-disabled-fix.cmd tool.

    NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.

    If you receive the error StopService: Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.

  3. Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.

0 Kudos
18 Replies
Sree
Level 8

Re: Real Time Scanning Disabled

Jump to solution

Hi stephen,

    Do you use any other antivirus softwares in your computer if so you have to uninstall that and restart the computer.

If it doesn`t works then you can try the below mentioned step

  1. Click Start, Run, type services.msc, and click OK.

    NOTE: Windows Vista and 7 users should click the Windows Orb, type services.msc in the search box, right-clickservices.msc, select Run As Administrator, then click Continue.
  2. Locate the McShield service and check the status. If the status is Stopped, right-click the McShield service and clickStart.
  3. When the status shows Started, close the Services window.
  4. Open McAfee SecurityCenter and verify that Real-Time Scanning is enabled.
  5. Restart the computer and verify that Real-Time Scanning remains enabled.
0 Kudos
stephenrbp
Level 7

Re: Real Time Scanning Disabled

Jump to solution

The service was already started. I haven't restarted my PC yet. I am not running any other virus protection. Although I have had Adaware and Iobit software running, they are now deleted.

The problem seems to have gone away now since I manually ran update, but it has kept coming back every day.

0 Kudos
Sree
Level 8

Re: Real Time Scanning Disabled

Jump to solution

Please restart your computer and check the status stephen . As you told that you used adaware and Iobit check for the traces of these files in the below mentioned locations

For Windows vista\windows 7 :

C:\Program Files

C:\Program Files\Common Files

C:\ProgramData

For Windows XP:

C:\Program Files

C:\Program Files\Common Files

C:\documents& settings\all users\application data

Also delete folder with the name lavasoft which is related to adaware,

If these steps dint work follow the below mentioned step:

Download and run the oas-disabled-fix.cmd utility

  1. Download and save the utility from the link below to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-fix.cmd

  2. Double-click the oas-disabled-fix.cmd tool.

    NOTE: Windows Vista and 7 users should right-click oas-disabled-fix.cmd and select Run as Administrator.

    If you receive the error StopService: Unable to open service McShield via SCM (5), press  CTRL+C to terminate the process.  You will be prompted to terminate the batch job. Type Y and press ENTER. Run the oas-disabled-fix utility again.

  3. Restart your computer and ensure that McAfee Security Center shows that Real-Time Scanning is enabled.

0 Kudos
stephenrbp
Level 7

Re: Real Time Scanning Disabled

Jump to solution

I have restarted it and it seems ok, but I will have to see what happens tomorrow!!!

Thanks

0 Kudos
Sree
Level 8

Re: Real Time Scanning Disabled

Jump to solution

Welcome ,Stephen keep posting if you have any more issues.

0 Kudos
frozen
Level 7

Re: Real Time Scanning Disabled

Jump to solution

this link

http://download.mcafee.com/products/licensed/cust_support_patches/oas-disabled-f ix.cmd

does not work for me for some reason...

whenever i try to open the page all it is is a blank webpage with

pushd "%CommonProgramFiles%\McAfee\VSCore"

mfehidin -i -x vscore.xml oas firecore scriptscan

popd

on it, if you could post a direct download or help me with this problem i would be greatful.

i have tryed opening the page on IE Chrome and Fire Fox

0 Kudos
Peacekeeper
Level 20

Re: Real Time Scanning Disabled

Jump to solution

Agreed link fails will tell them

Message was edited by: Peacekeeper on 26/04/12 7:33:31 PM
0 Kudos
frozen
Level 7

Re: Real Time Scanning Disabled

Jump to solution

any news?

still broken for me....

0 Kudos
Peacekeeper
Level 20

Re: Real Time Scanning Disabled

Jump to solution

Weekend does not help will have to chase them Monday on our moderator call in.

0 Kudos