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michael56
Level 7

Real Time Scanner Turns Off...AGAIN!!!

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My Real Time Scanner is turned off again.. The last thing I tried to update last night was my Java to the latest release. This morning, the message appeared that my Real TIme Scanning is off.  Everytime i "Turn On", everything would turn normal, but in about 5 seconds, the scanner turns off.  I tried to reinstall  McAfee, but keep getting message, either my internet is down, or the McAfee server is unavailable.   At that point I tried my "System Recovery" restore point.  The lastest was just before the JAVA install, (thankfully).  I restored, now my computer is fine.  I ran FULL scan with not issues.

I had this problem back in June 2013 (around that time), and contacted McAfee Support.  They remoted into my  computer and attempted to resolve it with no luck.  They must have spent over 3 hours, (even more, but can't remember).  Finally they uninstalled my "McAfee All Access - Total Protection", started the install and said that's all they can do and ended the session / call.  After that my scanner was fine.

What's going on???  Is it really JAVA causing this???  I can't remember the last thing i did back in June. 

Thread created 2013, edited and locked 2015.   Moderator

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exbrit
Level 21

Re: Real TIme Scanner Turns Off...AGAIN!!!

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I already told you HERE that Java shouldn't cause this.  In case Java became corrupted check your Control Panel > Programs and features to make sure there is only 1 version installed.

There could be a software clash however if you have similar software installed.

More likely that the installation became corrupted during an upgrade so the best thing to do is uninstall everything McAfee via Control Panel, then run the http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp - reboot and reinstall from the online account.

.

Message was edited by: Ex_Brit on 10/11/13 4:11:33 EST PM

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exbrit
Level 21

Re: Real TIme Scanner Turns Off...AGAIN!!!

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I already told you HERE that Java shouldn't cause this.  In case Java became corrupted check your Control Panel > Programs and features to make sure there is only 1 version installed.

There could be a software clash however if you have similar software installed.

More likely that the installation became corrupted during an upgrade so the best thing to do is uninstall everything McAfee via Control Panel, then run the http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp - reboot and reinstall from the online account.

.

Message was edited by: Ex_Brit on 10/11/13 4:11:33 EST PM

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michael56
Level 7

Re: Real TIme Scanner Turns Off...AGAIN!!!

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Thanks, I'm fine now, but let's see how it goes.  Strange that everyone else is having this same problem.  BUT... Let see if this happens again. 

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exbrit
Level 21

Re: Real TIme Scanner Turns Off...AGAIN!!!

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Everyone else isn't having the problem.  One or two maybe.  McAfee has several hundred million customers.

Glad you are OK for now.   Let's hope it stays that way.

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dcmatt
Level 7

Re: Real TIme Scanner Turns Off...AGAIN!!!

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Ex_Brit wrote:

Everyone else isn't having the problem.  One or two maybe.

Really?  One or two?  Do a search on "Mcafee real time scanning".  There are DOZENS of threads about this problem over the last two years.  I'm sure you've been doing tech support long enough to know that IT problems are like iceburgs.  You only see a very small part on the surface.

I have the "real time scanning is off" problem as well.  Please try to help.

DCMatt

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exbrit
Level 21

Re: Real TIme Scanner Turns Off...AGAIN!!!

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I'm sure there are even more if I go back longer but it still isn't "everyone"....the reasons for it change also.   I've seen it too on the odd occasion and it usually rectifies itself.   Technical Support is the best place to troubleshoot this sort of thing if it persists.  It's free of charge by phone or online chat and linked under Useful Links at the top of this page.

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michael56
Level 7

Re: Real TIme Scanner Turns Off...AGAIN!!!

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Sorry, maybe I shouldn't have used the word "Everyone".  But from reading other forums, it seems like a lot.  I think this is serious, having no Real Time Scanning is like not having no protection at all.  Yes, I know, we should keep reporting this to mcafee,  but is anything being done, or we just wasting our time reporting it on this forums / McAfee Community site?  Sure, it's possible other applications maybe the root cause, but can't McAfee be smart enough to detect what were the latest changes?  Or even making an "update" could impact the AV, protecting itself.

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exbrit
Level 21

Re: Real TIme Scanner Turns Off...AGAIN!!!

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I'm sure they are aware of it as it seems to crop up with regularity but we don't know what's being done as that information is kept 'in house'.  We are just here to relay information and steer people in whatever direction they need to go.   It certainly can't harm to contact Technical Support.

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michael56
Level 7

Re: Real TIme Scanner Turns Off...AGAIN!!!

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In response to DCMatt... My first time, I had to completely remove Total Protection and download and reinstall.   The last occurrence, I was able to roll back from my last recovery point.  That time, it was just before applying the latest Java updates.  If none of this helps, I'd contact Tech Support.  If you do, please share your experience.  I'm afraid I might run into this again and I really don't want to keep having to reinstall or roll back.

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dcmatt
Level 7

Re: Real TIme Scanner Turns Off...AGAIN!!!

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I did a reinstall on the weekend and I'm good to go now.  Thanks for your support.

DCMatt

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