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nmaouda
Level 7
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Message 1 of 12

Re: Reinstalling SecurityCenter Problem

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Hi,

I contacted McAfee support abd gave remote access to a McAfee technicien who after more than 1 hour trying to fix the issue couldn't. At the end he asked me to contact Microsoft. I'm at the limit to go back to Symantec Norton.

 

My OS is Microsoft 7 64bits. 

RAM = 6GB

At 83 % of the installation it stopped:

Error Message: "Sorry, your McAfee software could't be installed. The following components failed to Install: SecurityCenter".

 

1 Solution

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Moderator selvan
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Message 10 of 12

Re: Reinstalling SecurityCenter Problem

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Anyone having this problem please open a ticket with Support as this problem arises due to multiple causes which includes (not limited to) Windows outdated, corrupt components, Hardware failure. Support should be able to diagnose and apply a workaround if available.

11 Replies
Moderator ymdfarhan
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Message 2 of 12

Re: Reinstalling SecurityCenter Problem

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Hi

I have sent you a private message. Please reply back so that we can take it forward.

Regards
Farhan
McAfee Tier 2.5 Technician

 

Re: Reinstalling SecurityCenter Problem

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I'm Having the exactly same problem such as

"My OS is Microsoft 7 64bits.

 

At 83 % of the installation it stopped:

Error Message: "Sorry, your McAfee software could't be installed. The following components failed to Install: SecurityCenter".


I just found this webt site forum hope anyone can help me with this SIMILAR  problem  i'm having with this issue 

Re: Reinstalling SecurityCenter Problem

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Anyone?

Re: Reinstalling SecurityCenter Problem

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@nmaouda wrote:

Hi,

I contacted McAfee support abd gave remote access to a McAfee technicien who after more than 1 hour trying to fix the issue couldn't. At the end he asked me to contact Microsoft. I'm at the limit to go back to Symantec Norton.

 

My OS is Microsoft 7 64bits. 

RAM = 6GB

At 83 % of the installation it stopped:

Error Message: "Sorry, your McAfee software could't be installed. The following components failed to Install: SecurityCenter".

 


I just went throught  every steps  posted on this forum  and  i am in the same situation  like this post above 

Moderator selvan
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Message 6 of 12

Re: Reinstalling SecurityCenter Problem

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Hi,

We are currently investigating this issue. I'll post here if there are further updates.

Re: Reinstalling SecurityCenter Problem

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I have just had exactly the same problem, stoped at 83%, same message. Win 10, 64 bit, 16GB RAM. I had just ensured all Windows updates were installed. 

 My PC is a Dell bought a year ago and the McAfee subscription that came with it expired yesteday, so I uninstalled it tonight and tried to install the McAfee that comes with my broadband subscription (Plusnet - they call it 'Plusnet Protect powered by McAfee', but it's just McAfee as far as I can see). I had the same problems as nmaouda, multiple times, after using MCPR.exe and Pre-Install Tool.exe as per the 'How do I fix this' link displayed in the installer when it failed. 

It's very frustrating as my previous McAfee installation was still providing cover when I uninstalled it. Now I only have Windows Defender.

Moderator selvan
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Message 8 of 12

Re: Reinstalling SecurityCenter Problem

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Hi @Ehtelltum

Based on our initial investigations we found that there were multiple causes for this failure. To understand the actual type of your device case we may need to collect logs for diagnosing this problem.

Please reach out to us on our regular Support channel and post here the ticket for me to follow up.

Re: Reinstalling SecurityCenter Problem

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Yip, same problem here.

 

Please provide feedback here once you have a solution.

Gaming Rig by www.serverguru.com.au
Moderator selvan
Moderator
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Message 10 of 12

Re: Reinstalling SecurityCenter Problem

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Anyone having this problem please open a ticket with Support as this problem arises due to multiple causes which includes (not limited to) Windows outdated, corrupt components, Hardware failure. Support should be able to diagnose and apply a workaround if available.

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