Quick Clean and shredder gone after I got an update to new UI ?

[jonnywalker]

Today my McAfee internet security suite was updated from the green UI to the new blueish version. When I looked through the UI I didn´t see how to get acess to shredder and quick clean. If I click on about it shows that both are installed. But I can´t access them. Why ? Are they removed from my paid program ? Or is there something I missed in the new UI which will give me access. Did a reinstall and it got worse now the functions Quick clean, shredder an VU-scanner are no longer listed as components when I open the about tab. Anybody from McAfee who can explain this ? Still had 120 days left of my subscription so it is strange for a company to remove a function in the program that I paid for in advance..

Help please

[GaneshR]

Hello @jonnywalker

Sorry for the inconvenience. I understood that you have new McAfee UI[Orion version] on your machine. We still have those features and can be accessed from below steps.

For Shredder

• Open McAfee and goto Identity
• Under identity there is an option "Shredder".

For Quick Clean

• Open McAfee and goto privacy
• under Privacy there is an option called "Remove Cookies and Trackers".
• By clicking  that option quick clean can be performed

Regards

Ganesh Raju R

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[jonnywalker]

Hello the problem is that neither of Quick clean or shredder or vu-scanner is listed under identity or privacy after I got the update to the new UI . I did a reinstall through my acount but those functions don´t apear nowhere in the UI. So your solution is not valid. Maybe you  got another one ?

[GaneshR]

Hi @jonnywalker

Sorry for the inconvenience caused. This is an McAfee UI issue. McAfee is aware of it. It should be fixed soon. I will keep you updated on this.

Regards

Ganesh Raju R

[GaneshR]

Hello @jonnywalker

McAfee UI issue has been resolved. Please update McAfee and restart the computer 

Regards

Ganesh Raju R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other member

[Mal56]

Help !!

Not sure if I'm entering this in the correct forum.  Apologies (newbie !)

I sort of have this too.  Didn't use lap top for 4 or 5 days.  When started it up, the "Identity" tab was missing, and also another tab (can't remember what it was).  I only have 3 "tabs : Home, PC Security, and account.

Subscription is definitely still current.

I have also tried removing Mcafee and reinstalling.  No difference.  I'm a bit lost without my shredder (though it's still lurking "in the system" somewhere, as when I right click a file the "shred" option is still there) but panicking a bit as I'm really not sure whether Mcafee is working and protecting me.

Any help or thoughts from any (very !) patient people out there would be appreciated.

Tnx

[GaneshR]

Hi @Mal56

Sorry for the inconvenience caused. This is an McAfee UI issue. McAfee is aware of it. It should be fixed soon. I will keep you updated on this.

Regards

Ganesh Raju R

[GaneshR]

Hello @Mal56

McAfee UI issue has been resolved now. Please update McAfee and restart the computer 

Regards

Ganesh Raju R

Was my reply helpful? If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other member

[jonnywalker]

Hi

Did an update, restarted same problem persists nothing has changed. Still missing Quick clean, shredder and VU-Scanner and back on the old green UI. But still missing the components that was there before that f*****g update that made a mess of my prepaid program. Could as well run a free product when I don´t get what i´m paying for. Realy don´t understand when you say it been solved, not for me anyway. Hopefully it will be asap.

JW

[selvan]

Hi 

We managed to solve this problem and received confirmation from affected customers a while back. Please confirm if your are able to access Quick Clean and Shredder. If the problem persists simply re-install McAfee and let us know the status.