I have seen similar posts and the answer seems to be a removal tool. However, when I click on the links provided in other posts, the link does not work. Can someone please provide a refreshed link?
The document you want is at http://service.mcafee.com/faqdocument.aspx?id=TS100966 - see below.
The link works for me, but this is an aspx document - it needs ASP.NET to display properly. ASP is bundled with Microsoft .NET Framework 1.0 - do you have that installed and if you do is it up to date?
Note that this document, 100966, says that you should first do some troubleshooting of the problem, and refers you to http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100762, "How to troubleshoot a Verify Subscription message".
Which one, 100966 or 100762? They both work for me.
Have you got .NET Framework installed? And what browser are you using?
How to resolve Verify Subscription errors with the Subscription Repair Tool
|My Product Looks Like:||Affected Products:|
|Affected Operating Systems:|
Some users may receive a McAfee SecurityCenter request to "Verify your subscription". This subscription message can have many causes, including issues with your Internet connection or computer settings. McAfee has developed a Subscription Repair Tool that can help you resolve account information issues.
Perform each of the steps below to ensure the correct operation of the Subscription Repair Tool.
NOTE: These steps should only be performed if you have already attempted to resolve the issue according to FAQ article TS100762.
Step 1 - Disable Access Protection
Step 2 - Rename current data files
Step 3 - Run the Subscription Repair tool
Step 4 - Enable Access Protection
this is all just too much to have to do and go through. before these lasts posts i tried getting customer service on line. it told me i must run their troubleshooter before i could go any further. i clicked on it and tried to run it. after about an hour, i got the blue screen of death. thanks McAfee. So, needless to say, the rest of the night was spent trying to just get my computer back on. i ended up restoring the computer to a previous day. i went to my account and downloaded my subscription again. after it was done, i right clicked my icon and verified my subscription. all of the "red" lights disappeard and it seems to be ok now. when i get home tonight, or if this problem reappears, i will try your resolutions above. This needs fixed. it is very frustrating and will drive a person to Norton.
Good luck You can call them direct or if it comes back post here and I will organise a tech to contact you.