Yeah, my protection status keeps turning off. I tried the mcafee virtual technician, it showed i had 2 problems. Both dealing with mcshield.exe. Everytime i ran the technician it said that it fixed one of the problems, but if you run it again, it says that the problem is still there.
I don't know how to post the problem log from the technician, do i just copy and paste?
Yes, ok, so my Session ID is: 17241436. This is AFTER I told McAfee to scan my computer 'thoroughly'. The scan found 2 problems. 1 Quarantined and 1 removed. The one removed is called "Proxy-OSS", I don't know what that is but the off'ing of McAfee's protection service is still going on.
I don't know what is the exact cause of it, because I've been doing a lot of stuff on the past few days. However I may have a lead. Right after I downloaded a free MMORPG called "Perfect World" (you can search it on google) this happened almost instantly after I opened the install file. McAfee's 'Computer and Files' and 'E-Mail' services are turned off. So I don't know, that may be it.
I haven't tried system recovery, I don't have a recent recovery point that I want to go to, so I'm kind of out of luck there. I'll probably end up doing it anyway to save time if there is no fix.
Note: Everytime the protection turns off, it's awlays the 'Computer and Files' and 'E-Mail' services. Then I'd have to manually press the fix it problem to get the green status back.
I am having the same problem. I had the pre-installed McAfee Security Center that came with my Dell laptop and the free year expired. I purchased a renewal and it downloaded and installed on my computer. Now every few days to a week I get a stupid message that tells me that I am not fully protected and I have like 4 things turned off. I have to click "Fix" each time and it turns everything back on. This is really ANNOYING. I ran the online technical diagnostic tool and it told me I had zero errors/problems.
From searching the net, it seems that many other people are having this same issue. I have SecurityCenter 9.3 and run it on Vista.
A few days ago, I got a message from Microsoft to upgrade my Windows Live. I did so, which promptly messed up my MS Office 2003, so that every time I booted up, each office app (Word, Excel, PowerPoint) would open and crash.
To try to fix this, I upgraded Office to the 2007 version. This in turn caused McAfee's "mcshield.exe" to crash on boot-up. Also, Office 2007 was still launching and crashing.
In frustration, I uninstalled Windows Live, which caused multiple crashes, forcing me to ultimately reinstall it.
Now, when I boot up, only PowerPoint opens and crashes. However, McAfee SecurityCenter loads with all four apps disabled. I click fix, then two apps require attention. I click fix again, and I am fully protected. Then, a few minutes later, I get a notification that "I am not fully protected" again. I open SecurityCenter, and all four apps say "Your Subscription to McAfee app must be verified. Verify your subscription now." I click on FIX and I get a message saying "One or more problems require your response" and nothing changes. I click on the verify but it fails and I get a pop-up saying "Verification Failed. Your subscription cannot be verified. If this problem continues, reinstall the program." So, yesterday, I reinstalled the program, and today the same problem occurred again.
I ran the McAfee Virtual Technician, but it solved nothing.
I am running Windows XP with all patches and no issues prior to upgrading Windows Live.
I apologize for the long-winded message, but I thought I should be as thorough as possible.
Well... I uninstalled SecurityCenter and then I ran the McAfee program that cleans residual schmutz from your system. Once that was done, I installed SecurityCenter again. Being that my problem happens every few days, I won't know for awhile if it worked, but I figured to give it a shot.
I have malwarebyte already and i'll rerun the scan, but it had no issues last time.
To answer your questions, I have Vista, Connect Wireless, and have been having the problem ever since I upgraded my subscription with McAfee SecurityCenter (couple months). I did wipe my system of McAfee and reinstall a couple days ago and have not had a problem since, but it's too soon to tell if this fixed it or not.
OK... again today, it prompted me that I'm not fully protected and I had to "fix" my settings. I did an uninstall, I used the McAfee application that cleans it from my computer, and reinstalled. My MVT session ID is 17528015.
A side note... I decided to ignore the message to "fix" my settings and a few hours later everything was turned back on by its own.