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Problems installing VirusScan portion of the Suite

Hi,
I've now tried five or six rounds of removal (using both the tool and manual deletion) and installation with DMSetup. I had a subscription to Total Protection until a few days ago, and cleared everything off my system to prepare for installation of Internet Security. First I was having a problem with "server access" but tried deleting temporary internet files and that did the trick. Now I'm able to begin the download but I keep getting the same message: "We're sorry, but we are unable to remove one or more threats from your PC." As far as I can tell I am removing everything, even twice or three times through before an attempt. I've noticed that each attempt re-created the McAfee folder within Application Data but presence/absence of this folder has done nothing to change the result. Any ideas? Thanks for your time.
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6 Replies
Reliable Contributor exbrit
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Message 2 of 7

RE: Problems installing VirusScan portion of the Suite

You probably have spyware installed. Run the free versions of these two tools and remove anything they find:

http://www.superantispyware.com/superantispywarefreevspro.html
http://www.malwarebytes.org/mbam.php

Then try to install again.

RE: Problems installing VirusScan portion of the Suite

Hey, thanks for your reply. Unfortunately I'm still having no luck. I ran both of them, did find some spyware/malware, ran again until clean, restarted, ran the removal tool once more, restarted, attempted installation and I'm still getting the same message immediately after the AntiVirus has downloaded.
Reliable Contributor exbrit
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Message 4 of 7

RE: Problems installing VirusScan portion of the Suite

Download Hijackthis and post its log with an explanation of why you need it analysed on one of the following forums for expert advice.

Do not post the log here, we can't help!

DOWNLOAD HIJACKTHIS

Post the logs at a specialist Forum:

AUMHA FORUM

BLEEPING COMPUTER FORUM

CASTLECOPS FORUM

GEEKS TO GO FORUM

MAJOR GEEKS FORUM

MALWARE REMOVAL FORUM

SPYWARE INFO FORUM

TECH SUPPORT GUY FORUM

WHAT THE TECH FORUM (Formerly Tom Coyote)

Be sure to read all the sticky announcements/instructions at the top of each malware forum!

RE: Problems installing VirusScan portion of the Suite



Don't do anything.. wait for a day and download this is due to an incorrect download file and you must be good soon;)

RE: Problems installing VirusScan portion of the Suite

Well, as far as I can tell, a virus scan was what I needed. My next step was going to be trying that HijackThis program but first I downloaded AVG, scanned and found a couple corrupt files. Upon deleting those the installation went farther than before, stopping eventually for the same reason as before but this time it specified: AVG needed to be removed. After doing so, the installation went fine. I appreciate all the advice.
Reliable Contributor exbrit
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Message 7 of 7

RE: Problems installing VirusScan portion of the Suite

Glad you are OK now.