Problem with mcafee working

[ankita]

honestly i dont a thing about computers and anti virus. .but  i just got a new dell lappy inspiron 15 R with this mcAfee installed and i also have its original cd. .i gues it has got 15 moths warranty but it  has stopped working . ,wen i try to open it only a blank screen comes. .what should i do man ? Help plzzz

[JaiPrakash]

Hello Ankita,

Please check the following and get back to us with the details ;

Open Internet explorer – Click on Help (at the top bar) – then Click on About Internet explorer

Let us know ;

Version :

Cipher strength :

What is the operating system installed ?

To find Click on Start – Right Click on Computer – then click on Properties

Regards,

[ankita]

Hey Jai

i tried doing that internet explorer thing . .nothing is coming in front of version and cipher strength . .a dailog box opens with written all dis . .! but nothing in front of it . .!!

operating system installed . .ummmm

windows 7 home basic

processor- inter(r) core (tm) i3 2350m cpu @ 2.30ghz

ram 3.00gb

64 bit operating system

thats all i know . .! i dont know what is the problem . .i guessi should contact m dealer ? pretty dumb i am feeling right now