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binkiet
Level 7

Problem with Firefox after installed McAfee

Hi guys !!!!

My Firefox dint work after installed McAfee

Firefox still worked before it

when i open Firefox . just see a white creen ... cant come any web site

Can everyone tell me why ?? and how can i fix it

thank you so much ...

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7 Replies
exbrit
Level 21

Re: Problem with Firefox after installed McAfee

What McAfee product are you using?

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binkiet
Level 7

Re: Problem with Firefox after installed McAfee

McAfee Total Protection 2011 - 3 users

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exbrit
Level 21

Re: Problem with Firefox after installed McAfee

Moved from Corporate User Assistance to SecurityCenter 10 - 2010.

Double-click the taskbar icon to open SecurityCenter

Click Web and Email Protection to expand it

Click Firewall

Click Program Permissions

Locate Firefox.

It should have full permission, if it doesn't click the Edit button to change it

If it isn't listed click the Add button and locate firefox.exe in your Program folder and add it with full permissions.

See if that helps.

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binkiet
Level 7

Re: Problem with Firefox after installed McAfee

hix i tried ur steps but still not work ..... i tried everything : turned off firewall + tried things like u said

btw my laptop model : ASUS Notebook G73Jh Series , window 7 - 64 bit

still cant connect with any web site

ah 1 more thing ... my Yahoo massenger had a same problem .... couldnt connect too

so u have another step to fix all these problem ?

plz help me out ...

thanks

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exbrit
Level 21

Re: Problem with Firefox after installed McAfee

Try making Internet Explorer 8 (32-bit NOT 64-bit) your default browser and see if that helps.

Are other programs reaching the internet OK?

Have you checked for new drivers for your LAN or however you connect to the internet?

If that doesn't help then I suggest you try Technical Support Chat linked under Useful Links above.

Message was edited by: Ex_Brit on 14/12/10 6:00:15 CST AM
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binkiet
Level 7

Re: Problem with Firefox after installed McAfee

why do i need to try IE8 ??? because i'm using it ... just problem with firefox

btw i checked my update online ASUS and saw something wait to update

so it will be fix after finish my update ?

and can u give me some web site Technical Support Chat (good ) ??

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exbrit
Level 21

Re: Problem with Firefox after installed McAfee

I just suggested it to maybe proivide you with internet access.    I am only a volunteer here so the Chat Line is actually McAfee technicians.

Link here:  http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS and choose your language if available at the top right.

I can only suggest that you check that Firefox, Windows and McAfee are totally up to date.

McAfee particularly relies on Internet Explorer whether you use it or not so it should be always kept up to date also, and should be set to its default settings.

Message was edited by: Ex_Brit on 14/12/10 7:31:53 CST PM
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