I was using a 3-user Internet Security Suite license, which expired recently.
This year, we decided to switch to VirusScan Plus, buying a CD with an update version.
We installed the new version (without uninstalling the previous one, as instructed). However, now the system recognizes the new version but continues to alert to the fact that the previous license is needing to be renewed.
IMO, the way to solve this is to uninstall the components that are part of the ISS version but not the VSPlus one. Is this the right way and how can this be made?
Since there was no answer on this topic, I decided to completely uninstall previous version and reinstall the new one. It went ok one of the PCs, but the other one got a problem, which is McAfee SiteAdvisor settings "balloon" not going away, and I had to uninstall SA, but at least the "renewal needed" alerts stopped.
Not at all Sarah, I thing all we have do is try to update the McAfee software and verify the subscription by right click on McAfee Icon in the bottom right hand panel (system tray). If you are not able to update the McAfee then we can try to uninstall/reinstall the product from the link Please follow this KB Article: http://service.mcafee.com/FAQDocumen...33&id=TS100507
When I reinstalled VSPlus I checked the SiteAdvisor box. Since there was this problem, I unistalled it and reinstalled from http://www.siteadvisor.com. However the problem persisted, so I gave up. I scanned the internet but found no successful solution.
The computer with the problem is a secondary one, with which I do not search a lot, so most of the sites visited there are trustful. This means the SA problem isn't a major issue, since the main problem is solved.
Alright in this case make sure Enable Third party browser extension is checked under the Advance menu in the Internet option (Tools>Internet option>Advance Tab>Browsing look for Enable Third party browser extension)
Also make sure all the McAfee Add-in are enable in Internet Explorer Please do get back to us if you have any more concern