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rana2k26
Level 7

Problem installing Internet Security 2010 on XP SP3 and IE 8

I have purchased Internet Security 2010 and got it on a cd from amazon.

I uninstalled the previous version of Mcafee i had on my pc from Control Panel. Then I had run the mcpr.exe as well - also removed folders named mcafee from Program Files & user/application data. After reboot, I am trying to install from the cd. The programs are getting downloaded but as soon as the installation starts for Security Center component, it fails after 2-3 mins- I have got red cross marks appearing against all the components and says Either run install once again or run the Virtual Tech Support tool.

I have run the Virtual Tech support and the log file it created is pasted below. Can you please advise me what is going wrong? I have tried installing from the cd also instead of downloading but still facing the same issue. The entire process has been repeated 5-6 times.

Any help will be much appreciated.

MVT  Information
MVT Version:5.5.0.0
System Information
Operating System:Microsoft Windows XP Professional (Build 2600)
Service Pack:Service Pack 3.0
Language:0809
Internet Explorer Version:8.0
Internet Explorer Language:en-gb
System Drive Type:NTFS
Physical Memory Available:261372
Physical Memory Total:1038712
Virtual Memory Available:2055652
Virtual Memory Total:2097024
System Architecture:x86 Family 6 Model 14 Stepping 12Genuine Intel(R) CPU T2080 @  1.73GHz
Date Time:11/08/2009 20:26:22
Time Zone:GMT -00:00
Product Details
Product Name:SecurityCenter
Product Version:9.15.135
Language:en-gb
Partner:McAfee
Health Check Details
Registry1 Registry key(s) incorrect
Expected Registry Value not Present
Expected : present
Existing : not  present
Key: HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\MSM Install  Dir
File6 file(s) incorrect
Expected File not Present
File: C:\Program Files\Common  Files\McAfee\Installer\mcinst.exe
Expected File not Present
File:  %MSM_INSTALL_DIR%\McSmpUi.dll
Expected File not Present
File:  %MSM_INSTALL_DIR%\McSmtTsk.dll
Expected File not Present
File:  %MSM_INSTALL_DIR%\McSmtStr.dll
Expected File not Present
File:  %MSM_INSTALL_DIR%\McSmtFwk.exe
Expected File not Present
File:  %MSM_INSTALL_DIR%\McSmtMsg.inf
Process1 process(s) incorrect
Expected process not running
Expected : running
Existing : not  running
Process: C:\Program Files\Common  Files\mcafee\mna\McNAsvc.exe
Service2 service(s) incorrect
Expected Service State Incorrect
Expected : running
Existing :  stopped
Service: mcmscsvc  C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
Expected Service State Incorrect
Expected : running
Existing :  stopped
Service: McNASvc  "c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe"
COMOK
Top IssuesOK
SYSTEMOK

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7 Replies
exbrit
Level 21

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

That shouldn't be happening unless you have malware present or rival software, but normally you would have other clues regarding either of those.

In IE8 go to Tools/Internet Options/Advanced

Click Reset, OK any prompts and click Apply & OK

Close and reopen IE8

Go to Tools/Manage Add-Ons

Re-enable all the add-ons

Run MCPR again http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Reboot and try again.

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rana2k26
Level 7

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

Hi, I followed your advise but I am facing the same problem. I get the same Red X and the Virtual Technician gives the same error message.

Please let me know if there is any other way.

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exbrit
Level 21

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

This IS XP SP3 x86 (32-bit) I hope?

Run the free version of these two tools to make sure you are infection free.  Update before using and let them clean anything they find.   Reboot if asked

http://www.superantispyware.com/superantispywarefreevspro.html

http://www.malwarebytes.org/mbam.php

Please try running mcpreinstall below...

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Then save the DMSETUP file to your desktop first, then try running it.

Can you remember using a third party application (another type of antivirus software or firewall software)? if you have used one... what was the name?


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rana2k26
Level 7

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

Hi, followed your steps but still facing the same issue. Mine is 32 bit Windows only. And I have never used anything other than Mcafee since the time I bought my pc. Now I have the anti-spyware and anti-malware free versions that you have suggested below.

Please advise since I am at my wit's end trying to make this work.

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exbrit
Level 21

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

I can only suggest Technical Support Chat at this stage.  At least they can access your machine to check what is wrong and can escalate the issue if necessary.

http://service.mcafee.com/TechSupportHome.aspx?lc=4105&sg=TS

Change Country if you wish at the top right.

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rana2k26
Level 7

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

Just an update: I got in touch with McAfee technical support - they escalated me to Level2 support. Tech support diagnosed the problem as the security settings for my windows which was preventing the installation from going ahead. So they restored the security back to the default level for Windows XP using microsoft provided tool. Once that was done, the installation went ahead without any problems. It is working fine now and my problem is resolved.

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exbrit
Level 21

Re: Problem installing Internet Security 2010 on XP SP3 and IE 8

So glad to hear that.  Good luck!

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