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Problem Downloading 3-User McAfee Internet Security. Download Error 12002

Hello,

For 3 days now I've been trying to unsuccesfully download the 3-user McAfee Internet Security Suite. I keep getting error 12002 when trying to download (not to say about download speeds extremely slow).

The machine I've been trying to install it is a Dell D620 notebook, with a fresh Windows Installation.

I already tried to run McAfee Pre Install program, then rebooted, then running McAfee Cleanup software, downloading DMSetup to my desktop and running from there, and still got the same error.

Already went to propoerties on DMSetup and clicked "Unblock".

Does anybody know how to solve this problem so I can install the software on my computer?

Thank you.
7 Replies
Reliable Contributor exbrit
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Message 2 of 8

RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002

Error 12002 means The operation timed out or communications with the server may have not been established. May be caused by a firewall or proxy configuration problem.

What language are you downloading McAfee in & where are you downloading from plus what kind of connection do you have?

RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002



Not using any firewall (except for Windows Firewall), and the proxy configurations are okay.

I'm downloading it in Portuguese (Brazil), and I have a 6MB download connection, that is working correctly.

Tried download it using wireless and wired connection, always ending up in the same error.
Reliable Contributor exbrit
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Message 4 of 8

RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002

Try the Portuguese servers: http://pt.mcafee.com/root/downloads.asp

Or contact Technical Support Chat, it's free and available 24/7 via the link at top left of this page or in my signature.
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RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002



I made all attempts using the brazilian server.

I'll try to contact the technical support tomorrow morning.

Thank you.
Reliable Contributor exbrit
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Message 6 of 8

RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002

The Portugal servers no good either?

Good luck!

Ensure that Internet Explorer is set to its defaults, as McAfee relies on IE.

RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002

Hi.

Just wanted to say that the only thing that solved the problem was to format my notebook again (I remember the computer was coming from a clean install) and installing the McAfee product before installing SP3.

The technical support wasn't able to help me.
Reliable Contributor exbrit
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Message 8 of 8

RE: Problem Downloading 3-User McAfee Internet Security. Download Error 12002

That's strange and I'm sorry it had to be done that way. Anyway, glad it's sorted out finally.

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