Showing results for 
Show  only  | Search instead for 
Did you mean: 

Printer Communication Problem

My Lenovo G780 will no longer communicate with my printer through a direct connection. The printer and cable work well with another laptop. Error msg suggests one reason is my security system is blocking communication. How do I check & fix? I'm running McAfee provided by Cox Communications.


1 Reply

Re: Printer Communication Problem

I'll try to answer but if it doesn't work, a Tech may eventually post if he spots this, otherwise Technical Support is always available by phone or online chat and linked under Useful Links at the top of this page.

Open SecurityCenter

Click Web and Email Protection

Click Firewall

Click Internet Connections for Programs

It takes a while to load but once done you can rearrange them alphabetically by clicking the word "Program" at the top.

Locate the printer software and make sure it has full permission, use the Edit button if needed.

The content of the various sections there varies with version but you could try opening Ports and System Services to see if there are any entries there that may have a bearing.

You should also check if the printer is recognised by the operating system itself in Control Panel > Hardware & Sound and set up accordingly.  (not sure what system this is).

Message was edited by: Ex_Brit on 03/03/14 5:14:29 EST AM
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community