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JennW
Level 7

Please Activate Your Subscription

Got a new dell with mcafee security center. The subscription won't activate. the activation in progress bar just keeps loading then stops.
anyone else have this problem?
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9 Replies
exbrit
Level 21

RE: Please Activate Your Subscription

McAfee relies heavily on Internet Explorer settings regardless of your default browser choice. Go to IE Tools/Internet Options/Advanced and click Reset, Apply and OK.

Close and reopen IE then go to Tools/Manage Add-ons and re-enable the add-ons.

Try again.
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exbrit
Level 21

RE: Please Activate Your Subscription

Another thing to try:

Enable Windows Firewall temporarily.

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.

4. Reboot and re-download/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

Cox users should go to http://www.cox.net and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.



The installation will automatically disable Windows Firewall again and, if you are using Vista or Windows 7, disable Windows Defender. You can re-enable Defender if you wish.
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karlo
Level 7

RE: Please Activate Your Subscription

I have the same problem.. I just bought a new Dell laptop pre-installed with McAfee SecurityCenter. It's only 2 weeks old.. When I activate my subcription the application just shows progress and nothing else happens.. Can someone help me?
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exbrit
Level 21

RE: Please Activate Your Subscription

Have you tried the above as far as step 4? If so and no success then use Technical Support Chat - link at top left of this page.
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karlo
Level 7

RE: Please Activate Your Subscription

i haven't activated nor registered my mcafee so it is not included in my account. i don't have any mcafee product registered. i cannot just uninstall it. my laptop is pre-installed with it. i don't have any copy of the installer. i want to activate my subscription but this mcafee security center won't let me. i know it's a software problem not machine. if i need to re-install it to fix this, i'm just going to get another software of a better service...
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exbrit
Level 21

RE: Please Activate Your Subscription

Then try Customer Service Chat - top of page, second from the left, as I don't believe you have phone access in the Phillipines, or there is always technical Support Chat too.
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karlo
Level 7

RE: Please Activate Your Subscription

i've tried the chat support too.. but the agent just keeps asking so much requirements. i have given them my service tag, express service code and still she can't do anything.. i suppose with my service tag they can easily check if my machine is listed on all those machines that are pre-installed with mcafee, right?? i have also tried this dellfix.bat interim solution but still doesn't work..

i'm going to uninstall mcafee today and get a fresh one.. i will keep my trust with the product 'cause i know this problem is not functionality issue but a poor relationship between dell and mcafee. i think they should further test the product deployment. have a better uat scenarios.

Thanks for your help anyways Ex_Brit.
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exbrit
Level 21

RE: Please Activate Your Subscription

I'll flag this to see if any of the visiting technicians have an idea.
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exbrit
Level 21

RE: Please Activate Your Subscription

I am asked if you could provide case number(s) from when you contacted support.
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