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hawkc
Level 7
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Message 1 of 7

PLEASE HELP Security Centre not opening

Hi

I have a HP laptop with windows 8.1
.

Recently McAfee has said that I need to enable firewall but I am unable to open the Security Centre. I assume you need to to start firewall. How do I open the Secruity Centre...

Thanks a lot!

6 Replies
Reliable Contributor Peacekeeper
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Message 2 of 7

Re: PLEASE HELP Security Centre not opening

click on the Mcafee shield in the bottom right hand corner of the taskbar. If not there click on the McAfee Security center icon on the desktop.

That said if it is there and will not open try running the MVT tool (Virtual Technician) here

MVT

note the session number and call support if the tool does not fix the issue

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

That all said you will probably be asked to  reinstall the product but best let support decide that.

Reinstall Mcafee method

All this supposes you do not have another firewall or antivirus installed or any product with real-time scanning present.

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hawkc
Level 7
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Message 3 of 7

Re: PLEASE HELP Security Centre not opening

Thanks a lot Peacekeeper this has helped however one problem was not solved and the Security Centre still doesn't open. What do you think I should do now....

But thank you so much for your help, again!

kind regards

Hawkc

Reliable Contributor Peacekeeper
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Message 4 of 7

Re: PLEASE HELP Security Centre not opening

What have you done so far did you uninstall / reinstall?

If you tried all call support and if initial call unsatisfactory ask for an escalation.

Moderator sanjay
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Message 5 of 7

Re: PLEASE HELP Security Centre not opening

If you have already contacted support please share the service request number. Kindly follow me if you haven't contacted support yet, so that I may send you a Private Message.

cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: PLEASE HELP Security Centre not opening

Just a quick question, what version of McAfee are you using?

Have you tried accessing McAfee Security Center through the program files? Start>all program>McAfee>Security center

There could be a number of reasons why the McAfee Security Center does not open:

1. Conflicting program

2. You are infected

3. Bad installation of McAfee

emmie
Level 7
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Message 7 of 7

Re: PLEASE HELP Security Centre not opening

It works

thanks