cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Norton Internet Security did not completely uninstall.

My computers all unfortunately run on Windows Vista.  They came with Norton Internet Security preinstalled.  I went through the complete uninstall and when trying to install McAfee, I still get the message that I need to first uninstall Norton.  I have looked through all troubleshooting info, but it all requires me to open Norton and then go from there.  There is nothing left for me to open.  Uninstall has removed all visible Norton components, but must have left something hidden somewhere.

I really need to install my McAfee, but I don't know what to do from here.

Please help.  Thank you very much.

Britta

8 Replies
Highlighted

Re: Norton Internet Security did not completely uninstall.

Highlighted

Re: Norton Internet Security did not completely uninstall.

Edit: Ex Brit beat me to it.

Download and run the Norton Removal Tool. http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Message was edited by: evilfantasy on 2/11/10 7:59:27 PM GMT-06:00
Highlighted

Re: Norton Internet Security did not completely uninstall.

Double indemnity...LOL

Highlighted

Re: Norton Internet Security did not completely uninstall.

That does not work as I do not have a Norton Product to open anymore.  When I uninstalled Norton, it uninstalled all visible Norton components.  But when I try to install McAfee, I get the message to uninstall Norton.  I am stuck in no-mans land with this.

Any other suggestions?

Thanks a million.

Britta

Highlighted

Re: Norton Internet Security did not completely uninstall.

Disregard previous post.  I just tried it again and it didn't ask me for a product key and seems to be removing the Norton program.  I hope it's gonna be successful and I'll be on my way to installing McAfee.

Thanks for your help.

Britta

Highlighted

Re: Norton Internet Security did not completely uninstall.

Good luck.

Highlighted

Re: Norton Internet Security did not completely uninstall.

This time it worked.

McAfee has installed successfully.

Thank you, thank you, thank you!

Highlighted

Re: Norton Internet Security did not completely uninstall.

That's great, all the best.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community