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BobSunny
Level 7

No Programs are Available to Install From This Account

Hello! Can someone PLEASE help me?? I was trying to reinstall Security Center--although I have a valid subscription valid to 06/03/2010, I keep getting the message No programs are available to install from this account.

The reason I was trying to reinstall Security Center was because I got the message--An error occurred while updating--please reinstall Security Center. I uninstalled Security Center, used the MCPR removal tool, then tried to download my subscription from the recommended McAfee site for Dell users. In the past, due to the error while updating, I have been able to go to the password protected site and download Security Center without a problem. Now it asks me for my e-mail address and password a second time after downloading a 1MB+ piece of McAfee software, does a search, and comes up with the answer--No programs are available to install from this account. I even went to McAfee Customer Service for assistance and they have verified my subscription valid to 06/03/2010. Then I followed McAfee Customer Service instructions and did essentially what I had already done and still am unable to download. (I have MSN dial up service and used Internet Explorer and MSN Explorer to try and download--no luck.)

I have a Dell Dimension E521 with Windows Vista Home Premium (Service Pack 1) with 2 GB RAM;File System NFTS; McAfee Security Center 9.0; Virus Scan 13.0; Personal Firewall 10.0; Site Advisor 2.8; Anti-Spam 10.0 and Parental Control 11.0. Also Super Anti-Spyware. I live in the great state of Michigan, USA.

I have had to uninstall and use the MCPR tool and reinstall McAfee Security Center several times over a period of approximately 1-1/2 years due to errors while updating it and until now have always been able to reinstall by downloading at the McAfee site for Dell users without a problem. Now I cannot even download!!! What is going on? Needless to say, this is a very, very frustrating experience for me. I feel I have spent much to much time over the past 1-1/2 years uninstalling and reinstalling Security Center!!!!!

Would appreciate very much any assistance you can offer. Thanks very much for reading this!!!!!!
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3 Replies
exbrit
Level 21

RE: No Programs are Available to Install From This Account

Are you going to the right download link?

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/security/ and log in to download your software.

I included all the download links just in case.

Maybe you just need to sign out, clear your cookies and start over again as there may be a bad cookie?

It could also be a temporary server problem.
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BobSunny
Level 7

No Programs are Available to Download from this Account

Hello, Ex Brit!!

I followed your instructions and cleared the cookies and was able to download and install Security Center!!

Thanks for the help!

Have a Great Day!!
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exbrit
Level 21

RE: No Programs are Available to Install From This Account

Glad you are OK now. Good luck.
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