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EricGu
Level 7
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Message 1 of 10

No Internet Connection when update?

I bought McAfee Internet Security 2009 for 3 PCs, installed to my laptop with WinXP and tried to have it updated. Each time hit UPDATE, it shows NO INTERNET CONNECTION:(. But I didn't have no problem access internet with explorer 7. Also, tried to re-install but didn't work.
Anybody had this issue before?
Thanks in advance!
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9 Replies

RE: No Internet Connection when update?

hi,

try to run this:

http://download.mcafee.com/products/licensed/cust_support_patches/MSCPRXFIX.exe

-then, try to update your products.

hope it helps...
EricGu
Level 7
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Message 3 of 10

RE: No Internet Connection when update?

Tried it and had laptop restarted, still showing same problem... any other ideas? Thanks anyway!:eek:

RE: No Internet Connection when update?

please try this:

- click START, then RUN
- type in CMD
- on the Command Prompt, type in "ping download.mcafee.com" (without the quotes)
- please post the results here

also, by any chance, you have other security software installed in the past? (i.e Norton). if you do, please do a search and delete any 3rd party software folders.

keep us posted..
EricGu
Level 7
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Message 5 of 10

RE: No Internet Connection when update?

I had Norton Internet Security 3mo trail version previously, like you said- just had all NIS related folder deleted including LiveUpdate... even tried to reinstall the McAfee Internet Security once again, problem occured from the activation part, says unable to activate MIS because No Internet Connection... Don't know whatelse I can do?:confused:
bua_ako
Level 7
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Message 6 of 10

RE: No Internet Connection when update?



hi,

sorry to butt in...

please try running the removal tool for your previous norton product... click on the link below to get the removal tool...

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

after running the removal tool for norton try reinstalling mcafee by first running the mcafee removal tool in my signature...

hope this helps...
EricGu
Level 7
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Message 7 of 10

Thanks!

This problem fixed by Norton removal tool, didn't have to reinstall McAfee.
Thank you all for very helpful advices ! You all did great job. happy
bua_ako
Level 7
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Message 8 of 10

RE: Thanks!

we're also glad that you were able to fix the issue... nice! grin

Re: No Internet Connection when update?


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Dinz
Level 16
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Message 10 of 10

Re: No Internet Connection when update?

Please continue on you original thread here :

https://community.mcafee.com/message/198686

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