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Clavin
Level 7

New version of security causes computer to lock up at start-up

On Saturday I received an update to my McAfee security software that loaded a newer version of the program (moving from the M symbol to the shield symbol). I was told to restart; in the middle of the restart my computer locked up. I restored to an earlier point and the new software downloaded again. I installed the technician tool and it found and replaced one corrupt file, but the computer locked up again. I tried running the technician tool again in safe mode but it was no longer on my computer. I tried turning of Microsoft Defender, but the computer locked up. The computer runs in safe mode.

Anything I can do short of uninstalling McAfee and burning the last year of my subscription?

on 10/08/10 11:59:35 AM
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5 Replies
k3tg
Level 14

Re: New version of security causes coputer to lock up at start-up

Looks like some corruption may have occurred and can be remedied by uninstalling via Add/Remove programs and rebooting. This link will help you with the installationhttp://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

Let us know how this works for you

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Peacekeeper
Level 20

Re: New version of security causes computer to lock up at start-up

Also what operating system and is this a dell supplied version?

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hwedin
Level 7

Re: New version of security causes computer to lock up at start-up

I had the exact problem. The solution I found that worked is this:

  • restart in safe mode with networking
  • uninstall Mcafee using add/remove programs
  • download Mcafee removal tool
  • reboot in normal mode
  • use removal tool(windows security centre will now go mad)
  • uninstall any antimalware programs such as Malwarebytes
  • restart
  • reinstall Mcafee from the disk you purchased or download from your account page
  • reinstall other antimalware program again

Don't worry your subscriptions will still stand.

Hope this helps

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Clavin
Level 7

Re: New version of security causes computer to lock up at start-up

Thanks for all the input. I will likely try tonight. Last night I backed up photos and video with my network off and the system restored to an ealrier point.

This is a Dell machine with Vista, Sp2.

I need to fingure out if I have an account page as a backup. The sustem lists that i have a subscription through August 2011. But ultimately, i just want my computer back.

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hwedin
Level 7

Re: New version of security causes computer to lock up at start-up

https://home.mcafee.com/Secure/Protected/Login.aspx

is where you will be able to login to your account

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