cancel
Showing results for 
Search instead for 
Did you mean: 
mcsophty
Level 7

My program disappeared!

I am running McAfee Internet Security Suite, and I connected a USB drive last night. About 95% of the way through scanning it, I cancelled the scan. Since then, the two browsers I use the most, 64-bit IE9 and 32-bit IE9 (default) won't load content on Facebook or Live (Chrome still does); nothing happens when I click on the McAfee icon in the taskbar; when I try to load the interface from the Start menu, I get an empty white rectangle; and when I unsuccessfully attemp to load it, I get a message in the Action Center that my virus protection software isn't running and I can't seem to turn it back on. When I restart my computer, still nothing else works, but the error message does not show up until I try to load the interface again.

Any idea what's going on? Should I try to uninstall and reinstall from the disc?

0 Kudos
3 Replies
karthiks
Level 12

Re: My program disappeared!

Hi,

I think your IE 9 was corrupted which in turn affects the McAfee to get a white screen. Once you fix the IE problem I hope all the issues will be fixed. Please try the following steps and update the same

  • Click on Start > All Programs
  • Search for Accessories under All Programs
  • Click on Accessories and search for Command prompt
  • Make a right click on Command prompt and select Run as Administrator
  • Allow the access if it prompts to continue or Click on Yes
  • Once the DOS Command window Opens type the below dll files to register
  • Regsvr32 jscript.dll and hit ENTER
  • Regsvr32 vbscript.dll and hit ENTER
  • Maje sure you get a message dll registered successfully
  • Close the DOS Command Window
  • Restart the Computer
  • Check you are able to open the McAfee and also check with the IE problem

Note : The above solution will work for Internet Explorer 8 for sure but for Internet Explorer 9 if the above solution does not fix the issue you need to remove the Internet Explorer 9 update from the Computer.

Steps to remove IE 9 update :

  • Click on Start  and open Control panel
  • Open uninstall a program
  • In the top left side, click on View installed updates
  • Search for Windows Internet Explorer 9  and select it
  • Click on the uninstall button at the top after selecting windows internet explorer 9
  • Click on yes to remove
  • Restart the computer after you get a prompt
  • After computer restarted check with your issues and update the same
  • You can also reinstall the IE 9 using windows update
  • Update the McAfee if the issue is fixed

Message was edited by: karthiks on 7/3/12 1:30:15 PM CDT
0 Kudos
mcsophty
Level 7

Re: My program disappeared!

0 Kudos
karthiks
Level 12

Re: My program disappeared!

Hi,

It is Great ! if your problem is fixed. Thanks,

0 Kudos