I get this message:
Am I protected? No!
Part of your protection must be fixed. Click Fix now.
When doing this I get the message:
One or more problems require your response.
I cannot seem to get it fixed - this message just keeps returning.
Hope someone can help.
check what can cause such problems ..............see the problem is with mcafee virus proctection ,spyware protection, system guard, mcafee firewall or any thing else. If the problem is with your mcafee firewell then i think you have to be update yur product....if the problem is with virus or spyware prorection or any thing else then after updating your system run a full scan under safe mode.........because i think your system is probably infected.............if mcafee is not able to find any infectiom then check by 'Malwarebytes' Anti-Malware
which you can find by the following site http://www.malwarebytes.org/mbam.php choose download now. and run a complete scan .............if your problem still assist then call to any mcafee customer technical expert to help you remotely http://service.mcafee.com/default.aspx.
Hi and thanks to both for very quick replies,
I am not sure why or how it got fixed but by doing a couple of scans, verifying accounts and a few restarts I got the problem fixed - I am fully protected again
The Norwegian Scot in Denmark.
Luckily I'm always an early riser. Not too sure what to suggest other than contacting Technical Support Chat through the McAfee Support link at top of page.
You could try the following I suppose as the installation may be corrupted. This can happen when Regustry Cleaners are used.
1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".
2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (You must have Windows 7, Vista, XP or 2000, SP4 to use this tool)
3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming
If you can't find these files don't worry. It just means that MCPR has done its job.
4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.