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superkitty11
Level 7

Mcshield.exe is using too much memory - HELP

I am running McAfee Security Center with the following levels:
Version 8.1
Build 8.1.175

VirusScan
Version 12.1
Build 12.1.110
DAT Version 5508.0000

I keep noticing Mcshield.exe being a big memory hog (over 108MB). Is this a know issue? I do not want to keep having to reboot my system. Please advise. Thank you
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2 Replies
Riddlez
Level 7

RE: Mcshield.exe is using too much memory - HELP



I use Security Center 9.x and Virusscan 13.x.

Sometimes, Mcshield.exe hogs more than 100 MB, but that's unusual.

Does it happen in particular situations, like booting up the computer, or during/after updates, when you acces certain webpages ? Do you have any other (security) software that might conflict with McAfee ?

McAfee just tends to consume a lot of resources (CPU and RAM) sometimes.
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exbrit
Level 21

RE: Mcshield.exe is using too much memory - HELP

Superkitty11,

You need to upgrade to the 2009 products.

They should be available to you on your account.

Do the following:

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.

If you are McAfee direct customer, go to https://home.mcafee.com/Secure/Protected/Login.aspx and log in to download your McAfee products.

If you received your McAfee products from your service provider, please use the list below to download your software.

Comcast users should go to http://security.comcast.net/ and log in to download your software.

DELL users should go to https://us.mcafee.com/root/login.asp?affid=105 and log in to download your software.

Gateway users should go to https://us.mcafee.com/root/login.asp?affid=370 and log in to download your software.

eMachines users should go to https://us.mcafee.com/root/login.asp?affid=365 and log in to download your software.

MSN users should go to http://membercenter.msn.com/ and log in to download your software.

AOL users should go to http://daol.aol.com/safetycenter and log in to download your software.
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