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Re: Mcshield.exe High Virtual Memory Usage

pwer supplies go bad a lot here - cat hair, salt, sahara dust, moisture. 😞

No, it just suddenly crashes and a polite little grey and white notice saying that it has encountered a problem and has to close. I haven't notice it in association with anything in particular but I will monotir more closely now...

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Re: Mcshield.exe High Virtual Memory Usage

This is the other big issue for XP users only.

https://community.mcafee.com/message/231473

Mcafee may have a lead on the cause that is all i can say at this time. I was trying to repro it and the only common programs I found on 4 Pcs the owners of which posted their programs list was Adobe air and tweakui. I reproduced it 1 time but been unable to repro it again. From what I hear Mcafee feels it is not a program clash.

Wait and see what they tell me next time I speak to them.

Coxdavi no mcsheild update yesterday Somer summarised our thoughts well.

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Message 213 of 261

Re: Mcshield.exe High Virtual Memory Usage

Ok, thanks to you both Somer & Tony.  Will keep monitoring.

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Re: Mcshield.exe High Virtual Memory Usage

"My purpose in posting this is really just to try and have as much transparency in what's going on here as possible, try to explain the concepts we're working with here so you're able to take an active part in this process, and to let you know that we're trying to get something solid to move forward with... and to ask for understanding if it seems like we're asking a lot of questions of each of you. The mods are on the right track, trying to find commonalities to make that list of variables smaller and more realistic. Additionally, myself and the Tier 3 engineers are keeping an eye on this and working with the mods to try and get a breakthrough. Thanks Thecreator for trying to pitch in and help out, it's much appreciated! And thanks Coxdavi and Islandgirl for keeping this on the radar. The mods are keeping the issue alive in our engineering meetings too."

Hi SPyron,

     What McAfee isn't doing in the labs, is to load the product on Single Core Processor Computers with the bare minimum amount of Physical Memory and design the product from the Ground up, but they are designing on High-End Computers with lots of CPU Power and Speed. And use that Single Core computer like Home Users do, in the lab.

     Also, lots of businesses are also using Single Core Processing Computers and have not updated their computers.

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Re: Mcshield.exe High Virtual Memory Usage

I don't know what the lowest memory spec we've tested on is, but I know we test on the minimum system requirements published on the packaging. So if someone is running less memory than the minimum spec, it shouldn't work, and there's no way around that one.

As far as processors, we do test on single cores. I've been told we test on processors down to the minimum system req of 500mhz. But the number of processors is more relevant to the applications you run, and how they handle threading, as I understand things - So 500mhz might install and run, but I don't think it would run very well.

There are still a lot of people on very old computers running single cores, but I can't help but think that the whole computer is quite old and under-resourced, and that it runs like a dog.

It's more likely that our testbed doesn't have all the same apps in the same combinations as people are seeing in the world. That's just the way that goes, unfortunately. There's no way to replicate every environment variable in any QA environment.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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Message 216 of 261

Re: Mcshield.exe High Virtual Memory Usage

Friday morning 0110 AM and I have just rebooted as i was monitoring with Task Manager, and saw that  one of my IE8 tasks and explore.exe were going high on memory usage.  I come back up, start up Task Manager and nothing else, and mcshield goes nuts.  Up to 175000K and I also saw it get up to 97% cpu util. with the fan whining.  It is ok now, back to normal several minutes later.  It would have been good to be able to capture that activity real-time.  I'll have to check on the setup of Debug Diagnosis again.             

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Re: Mcshield.exe High Virtual Memory Usage

Ok any1 with this issue if you have a P4 with hyper threading disable it and report if issue still happening. If so there is a way Mcafee can work around this.

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Message 218 of 261

Re: Mcshield.exe High Virtual Memory Usage

Peacekeeper wrote:

Ok any1 with this issue if you have a P4 with hyper threading disable it and report if issue still happening. If so there is a way Mcafee can work around this.

I have a P4 based system , but do not know if it has hyper threading. How does one find out? How is it disabled?

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Re: Mcshield.exe High Virtual Memory Usage

Open in control panel system then  device manager if yours is a P4 and you have 2 cpus shown in the device list you have HT activated. You disable it in the bios of the motherboard.


From  http://www.tomshardware.com/forum/292663-28-hyper-threading

What hyperthreading does is allow one physical processor to handle 2 threads simultaneously. What this means is that when the CPU finishes its work for the current clock cycle, if it does it in a quarter of the cycle it sits idle for the remainder of that cycle. Hyperthreading allows it to fill that space with another task, thus that core is performing two tasks in one clock cycle.

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Message 220 of 261

Re: Mcshield.exe High Virtual Memory Usage

Alternatively download and run Speccy from Piriform. Click on CPU and it will tell you if your P4 has hyperthreading or not. This screenshot is from my XP box, which has a Pentium P4.

Speccy for XP box.JPG

Message was edited by: Hayton on 03/04/12 05:36:19 IST
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