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Testrat66
Level 7

Mcafee not downloading updates on a windows 7 machine

I have a machine running windows 7 that attempts to download updates but just stays on the circle spinning. It's now reached 7 days without an update suceeding and teh software is shouting that it has been updated. this has been ongoing for a few weeks now. Mcafee has been uninstalled and reinstalled completely a few times. Any help or advice? My windows 10 machine on teh same licence is updaing fine. Thansk for your help

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2 Replies
cyberdude
Level 10

Re: Mcafee not downloading updates on a windows 7 machine

hello,

did you use also the MCPR tool after removing Mcafee from Windows7 before doing a new install ?

when Mcafee is removed from Windows7 and doing a reboot you can use the MCPR tool

the MCPR tool can be downloaded from here;

https://service.mcafee.com/webcenter/portal/cp/home/articleview;jsessionid=2lOfRCxjT57-9lzsaRnwOj3kc...

after using MCPR tool and a reboot, doing a fresh install of the Mcafee product should than work correctly.

hope this info will help to solve the problem.

 

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Moderator
Moderator

Re: Mcafee not downloading updates on a windows 7 machine

I'd recommend opening a ticket with Support since you mention that a re-install was already done. https://service.mcafee.com
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