Mcafee obviously thinks its a virus, but its not.
Anyway, I have this program, xclient.exe, I'm trying to run it, and every time I unzip it from is zip file, Mcafee goes in and deletes it.
I've tried to restore the file.
I've tried to exclude it from scan.
I've tried to add it to firewall allowed.
I contact tech support, they took over my computer, and told me to submit to Avert.
I contacted Avert. I submitted the file, but they don't allow for an explanation of what I want.
All they did was scan it and tell me it was a virus, I already knew that from Mcafee scan.
Either way I want to get this file excluded from Mcafee scan, so I can run it, its not a virus, and even if it was, its on my computer, and i want to run it.
So if I have already been to support, and already been through AVERT, now what am I supposed to do, dump Mcafee, and go to a competitor??????
I've been reading dozens of posts about this for the last two weeks.
Those end up taking me back to Mcafee Labs "AVERT", so I created an account and submitted the file.
It came back two minutes later and said it was a Generic.dx!dvm
And nothing else.
It doesn't fix the problem, it only tells me the same thing that Mcafee already tells me.
Labs tells me to contact support, and support tells me to contact labs.See below
McAfee Labs - Beaverton
Current Scan Engine Version:5400.1158
Current DAT Version:6225.0000
Thank you for your submission.
Analysis ID: 6464206
McAfee LabsMessage was edited by: spindoc99 on 1/13/11 4:01:41 PM CST
If you would have read the link's that we provided, you would have seen that;
You should listen to what Ex_Brit said, because he is a volunteer moderator, and knows more than I do,