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desi428
Level 7

Mcafee installation problem

Hi.So I've had McAfee for some years now and have never had any problems,but all of a sudden,whenever I go to open up the security center,it won't open at all.So I go to reinstall mcafee and it successfully downloads.I'm at the point where I have to put in the serial number that you get when you download the software on the website,but whenever I go to put in the serial number,I always get an error message that says 

"Hmm,we were interrupted.Make sure you're online and try again."

Obviously I have internet and it's working just fine,so I don't know what could be the problem.

I'm new here,so sorry if this isn't the right section for this haha

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Moderator
Moderator

Re: Mcafee installation problem

Hi

Please run the Pre-install tool to make sure the PC is ready for the installation

Follow steps from article TS100342 to install the product afresh

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