cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Mcafee error after last update I loaded 3/13/2014

Right after I allowed the update my Real time scan started to automatically turn off.  When I try to do a scan it gets an error and shuts down.  I have run MVT and it updated the run to automatic but said there is a missing file and will not give me any information on What file.

I tried to do a reboot to the last backup on Clickfree but it only gets 54% complete and stops.

My subscription says it is up to date along with my current version is up to date.

I have tried everything I can find on the internet and seem to be at a deadend.

I have Windows XP, version 2002, svc pack 3 that I have checked for updates and they are also ok.

Please advise!!!

Thanks

2 Replies
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 3

Re: Mcafee error after last update I loaded 3/13/2014

Hi susierowdy,

            Welcome to the McAfee Communities.You say you are current with all Windows updates, and your subscription is active. Please make certain that you are current with Internet Explorer 8. Whether you may use it or not, McAfee depends on it being current to function properly.To include any Add-ons as well.

              You say last updated 3/13/2014? It seems that you have some corrupt files. I would do a clean uninstall/reinstall. Remove McAfee and all other security applications form your Add/remove programs 1st, then restart. Here is a link which gives you specific instructions on how to do so. It removes the listed McAfee Programs from 2005-2013. You may want to run the "McAfee Pre-Install Tool, (before) downloading and running the "MCPR Tool" here is the link for it;  http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

Good Luck,

Regards,

CD-CatDaddy

Message was edited by: catdaddy on 3/16/14 6:41:40 PM CDT
Cliff
McAfee Volunteer
Highlighted

Re: Mcafee error after last update I loaded 3/13/2014

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community