Hello. I have a bit of a problem with a customers computer.
My customer brought in his computer complaining about an hourglass shape on his monitor. After a simple answer he then went on to asking if I could install the new Mcafee Security suite for AOL. He has AOL 9.0 on his computer. I ran the downloader and it told me I cannot continue until AOL Anti-Virus was uninstalled. I went and uninstalled it from Add/Remove programs and retried. Nope, still installed. I went into the registry and remove it there. Still not gone. I'm currently installing 9.5 to see if that will remove the issue but I doubt it. Is there any way I can install Mcafee without having this thing complain about some other program on the computer? From what I know its Windows XP Home Edition. I just want to get this case done with. Anyone having a similar problem?
Moved to SecurityCenter 9.
Try running the MCPR removal tool linked under Useful links above. After a reboot it should work OK,
I'm sorry - I may have misunderstood you. I assumed it was the AOL/McAfee product that you were trying to remove.
More research required as I see many people have had problems removing AOL 9.
If I spot something on Google I'll let you know.
Had to move the batch file from my computer over to theirs. It ran and I restarted the computer. Should have answer within the next 5 minutes.
Ok I lied. The mcafee installer wont be finished for another half an hour at the least as its downloading and installing. I'll post here again with an update if I reach the same error or when I actually finish the installation.
If it objects to AOL again the only other I can think of is this...
Go to Start/Run and enter regedit hit the Enter key.
HKEY LOCAL MACHINE/SOFTWARE/MICROSOFT/WINDOWS/CURRENTVERSION/UNINSTALL
Look for any entries in that key that pertain to AOL and delete them. be very careful to only delete those entries and none of the others.
Other than that contact Technical Support Chat via the Useful Links above.Message was edited by: Ex_Brit on 16/02/10 10:44:49 EST AM
It's alright. I don't blame Mcafee on this one. I blame AOL. There programs want you to stay with them so the make it so you cant remove it. They're borderline viruses if you ask me.