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Re: Mcafee Internet Security - can't check for updates

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You're welcome.  You could suggest it here:  https://community.mcafee.com/community/home/ideas

Re: Mcafee Internet Security - can't check for updates

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Did that the last time Peter, but no feedback whatsoever

No harm in trying again, but as they already listen to/communicate with you guys, think it might be considered more coming from you.

Thanks again

Dave

Re: Mcafee Internet Security - can't check for updates

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Hmmmmmm.... I will have to think of a way (and a means) of wording this to the right person(s).

OK I'll try.

Re: Mcafee Internet Security - can't check for updates

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Meanwhile you can sign up for the newsletter at the bottom here:  http://home.mcafee.com/virusinfo/

Re: Mcafee Internet Security - can't check for updates

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As a registered user, I was already signed up to receive advices, newsletters and special offers etc. For this issue, nothing, nada, zilch.

How hard would it have been to notify all their registered users via email/txt etc?. Surely that wouldn't have been that expensive to do?

Re: Mcafee Internet Security - can't check for updates

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Many thanks Peter, I'm sure that lots of us here appreciate it.

It seems to me that some of the biggest complaints on these forums are about the time, money, etc; wasted because folks didn't know a problem existed. If McAfee were to warn us of these events, the forums would still provide as much value as they do now, but I just think that there would be a lot less 'anti' McAfee comments ...... after all, there would be less reason for them. So surely it's a good PR exercise ?

Dave

Re: Mcafee Internet Security - can't check for updates

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Well I was one of them for the longest time at the weekend...until I realised I was a victim too.

Re: Mcafee Internet Security - can't check for updates

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Thanks for your excellent work in keeping fellow users up-to-date with this issue. I feel a debt of gratitude toward you along with our fellow users in this forum.

On a good note, I was successful in lodging an elevated 2nd Tier Support response. This was achieved because I couldn't get any sense out of the initial support call (via live chat). A very bad experience because this person not only had a poor grasp of English, almost non-existent technical knowledge, could read and understand my questions and kept sending me templated answers of a script that never answered my questions.

The end result was they are now sending me a DVD/CD-Rom of the latest software so that I can uninstal/instal across my networks, and they have added 6 months on to my subscription as a small compensation for the waste of time and resources that "their" issue has caused me. Surprisingly, they could not provide me with an ISO image to download once so that I can burn my own disc to perform the fix across the network. Additionally, my comments are to be passed on to their management and that they will provide an email notification of further issues. (That remains to be seen or experienced). I have fixed one pc and will leave the rest of the network unitil I receive the disc.

Looking back at my files, I couldn't believe the number of times that they have had similar issues like this over the years and the time wasted in fixing them. I am really surprised that they stick to these business models which are clearly not serving the needs of their customers.

Finally, I am expecting to receive an email from McAfee to complete a survey about their support. I think it is worthwhile if all users who have been similarly inconvenienced by this incident to provide true feedback back to McAfee of their experiences. In this day and age, it should be better than it currenty is.

Cheers.

Re: Mcafee Internet Security - can't check for updates

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That'a great and I think everyone who has had support gets that survey if I recall.  It's a good idea but corporate decisions....etc. etc.

Message was edited by: Ex_Brit on 22/08/12 4:12:04 EDT AM
ryohija
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Re: Mcafee Internet Security - can't check for updates

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Well, I thought everything was fixed, now I have this problem, after running McAfee Virtual Technician:

Security Center content error.jpg

The rest of the error said: "

"Top Issue: iDispatch Top Issue Detection"

"Top Issue: Core Components Failed to Install"

Everything else was OK:

Virus Scan: Version 15.0, Build 15.0.302, DAT 6809, Boot DAT Version 6802, Engine 5400.1158

Personal Firewall: Version 12.0, Build 12.0360

Site Advisor: Version 3.5,  Build 3.5.0.227

Anti-Spam: Version 12.0, Build 12.0.292, Content Version 4316, Engine Version 2.2.0.9286

Parental Controls: Version 13.0, Build 13.0.319

Online Backup: Version 3.0, Build 3.0.128

QuickClean and Shredder: Version 11.0, Build 11.04.418

The last thing that was updated was Anti-Spam per Security Center, on 08/21/2012.

.  I had a funny feeling about the way the online tech support rushed through the fix (partially because I told him I was in a rush).  He just downloaded and ran the latest MCPR; he didn't manually uninstall my McAfee suite first.

Is this installation still a bad one?  Is my PC really protected?  Do I have a problem, or should I just stop forcing update checks?

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