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Message 441 of 1,143

Re: McSvHost.exe causes error on Shutdown

Hi

It appears they ae not going to fix this anytime soon.Bad for Mcafee's brand image.Have a look at the chat I had & see what else can be done for them to fix this issue.

Thank you for contacting McAfee Consumer Support. How can I help you?

Eldo (04:58:13):
Hi Ramanath, this is Eldo from McAfee Technical Support and I would be assisting you today.

Customer (04:59:51):
Ok.My complaint of Mcsvhost.exe is still pending to be solved from early march2010.Your Davis\Bala took lots logs etc & pushed it to tier2.5 & iam still having the same problem??what is happening?

Eldo (05:00:16):
Not to worry, we will leverage all our resources to resolve this issue because your concern is our concern.

Customer (05:01:09):
you can read more details here of how many customers are facing this issue & what all has been done but still no solution yet http://community.mcafee.com/thread/21993

Eldo (05:02:01):
Ramanath, I do apologize for the inconvenience caused.
Eldo (05:02:09):
Ramanath, for verification purpose, may I have your home telephone number with area code first?

Customer (05:04:13):
where is the solution??i know you can't solve this as this is an issue to be attended by your programers,but no one is working on it.recently when millions of computers went down because of a false positicve alert in xp due to a wrong dat file updated by mcafee your chairman personally looked into it & gave a temp fix within a day,still many customers are left crippled.Why some thing like that is not done for this issue.?
Customer (05:04:55):
Eldo (05:05:28):
How do you currently connect to the Internet? (Dial-up, DSL, Cable, or Wireless)

Customer (05:07:13):
why are you asking the same basic questions again as it is wasting of time,they have asked these basic questions 100 times,asked for remote log in,taken tons of log files etc.let us not waste time in your normal go by the manual way,it has crossed level 2 support also & went upto leve2.5.

Eldo (05:08:02):
Ramanath, this is for the verification purpose.

Customer (05:08:11):
you can openup the history under my account & read all the things they have done & promised which is not delivered.
Customer (05:08:34):
dsl
Customer (05:08:58):
next qusetion would be what os?it is xp sp2.
Customer (05:09:37):
next question would be did you do a clean install or just update,no,I used your cleanup tool & then installed.

Eldo (05:13:01):
Sorry for the delay, Ramanath

Customer (05:13:28):
it is almost May of 2010 & still your 2010 version is not fully working fine,give us back 2009 take time & release 2011 when things are fixed.
Customer (05:13:43):
2009 worked fine.

Eldo (05:14:46):
Ok Ramanath, do not worry our high level technician will contact you soon and resolve the issue.
Eldo (05:16:23):
You can wait for the callback.
Eldo (05:16:31):
is tehr
Eldo (05:16:38):
Ramanath, is there anything else that I can help you with McAfee products today?

Customer (05:18:22):
I am sorry I have to be harsh as I have waited for long time to get this fixed,just give us back 2009 take your time to fix until next year.High level is Davis not high level nor Bala,then why did the high level tech so far did not call me since march??if mcafee is serious about losing customers this should be taken up by your CEO himself as time for action has passed long back.I need your help to push this case to the top most level for mcafee's own good & get it fixed.Thanks.
Customer (05:19:23):
do you have a number where i can contact your high level tech?

Eldo (05:19:49):
Ok i will escalate the case right now.

Customer (05:19:52):
can I have a case number for this?

Eldo (05:20:53):
the case id is 484570-493984893

Customer (05:21:26):
thanks & bye.

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Re: McSvHost.exe causes error on Shutdown

It may seem a chore to repeat onesself but that's how support works, so it's best to humour them.  However, it appears that they escalated the issue to a higher level. One thing I noticed which may or may not be a contributary factor...XP SP2.  You should have installed SP3 a long time ago to remain current.

Support for XP SP2 is ending very soon, July 13, see: http://community.mcafee.com/docs/DOC-1315

Helpful Hints on installing SP3: http://community.mcafee.com/thread/2007

Message was edited by: Ex_Brit on 26/04/10 10:04:20 EDT AM

Message was edited by: Ex_Brit on 26/04/10 10:05:46 EDT AM
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Message 443 of 1,143

Re: McSvHost.exe causes error on Shutdown

Thanks for your suggestion regarding upgrading to xp sp3.I have intentionally kept sp2 which is more stable with other programs I use than sp3.I will install sp3 well withing the support expiry date of support for sp2.I myself is a MS certified tech with 10+ years.However,this issue with Mcsvhost.exe is in no way connected with sp2 or sp3 as it is happening in all versions of xp.The file Mcsvhost.exe was not there in 2009 version it worked fine.The same machine when I rolled back to 2009version using a disc image restore to Feb2010 woked fine until I again got the update of 2010 version & the troubles started.

I have taken this with Chief PR executive - consumer relations who himself had escalated this issue to his programing team during March2010.I know for sure non of the tech support people can solve this as it needs to be attended at the code level by who ever created & worked on this related module of Mcsvhost.exe to which tech support staff have no access.This has not happened & none are proving any solutions till date.They should have allowed atleast the users to revert back to their 2009version till they fix this issue which is also not happening.Infact the tier2.5 etch staff called me & informed me March2010 that they agrred that this issue is to be attended by the developer team & they will escalate this issue to them.They even asked me whether they can close my complaint as it is being attended by developers for which I had told them to keep it as un-resolved until a fix is found.

The only way now is to some how make these developers read through this articles about the real problems many users are still facing which eventually will make them turn their backs on Mcafee if the fix is not provided soon(that too after 3-4months of complaints).

hope a solution is provided fast.

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Re: McSvHost.exe causes error on Shutdown

My sympathies with you for the ongoing frustration and I tend to agree that there seems to be an underlying cause for this in the software code itself.  At least one person in this overly long thread appears to have the problem licked, although I haven't been the main contributing moderator here so there maybe more.

Hopefully a fix will come sooner rather than later.

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Message 445 of 1,143

Re: McSvHost.exe causes error on Shutdown

Let me add my sympathies, too, by presenting my (Vista Sp2) problems with McSvHost.exe -- http://community.mcafee.com/message/125217

Just for your information: Mcsvhost.exe (Integrated Security Platform, installed with an update annex new layout Apl 14) repeatedly causes the following event warning: "Process **\MCSVHOST.EXE pid (xxxx) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver"

Etc.

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Message 446 of 1,143

Re: McSvHost.exe causes error on Shutdown

This problem is certainly dragging on a bit.  Do Mcafee just not care...?  Why not just give us back the old version until it's sorted...?

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Re: McSvHost.exe causes error on Shutdown

Sigh it is in our call agenda again in  10 minutes

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Message 448 of 1,143

Re: McSvHost.exe causes error on Shutdown

Ex-Brit,

I spoke with a Microsoft representative about a week ago regarding upgrading to XP/SP3 (thinking vaguely that perhaps that would make Total Protection function properly). Besides that, SP3 has the reputation of making a lot of programs incompatible (that is, programs that always ran fine in SP2 will not run fine in SP3). In case you're interested, he instructed me on how to make SP3 compatible with all of the programs (in theory) that previously worked in SP2. The method he provided is a big hassle, but he advised that updating to SP3 with all the current programs in place stood a good chance of causing conflicts. But in case you think Total Protection would run better under SP3 (I don't believe that for a minute), here's the procedure he gave me to upgrade to SP3 and not encounter program incompatibilities. If you want to take the risk of trying it out, here's what he told me:

  1. Completely reformat the computer (I assume using whatever means you used to get to XP in the first place - he didn't elaborate on that. Probably something you should check on before you actually do a reformat).
  2. Then update to XP3 before loading anything else (he didn't say to be sure to enable the firewall or load anti-virus, but I suppose it would make sense to do that)
  3. THEN load all of your usual programs.
  4. In theory, all of the programs that used to run fine in XP2, should also run fine in XP3.

Of course, theory is not necessarily reality: kind of like McAfee's instructions to us, huh?

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Re: McSvHost.exe causes error on Shutdown

gwayles1 wrote:

Ex-Brit,

I spoke with a Microsoft representative about a week ago regarding upgrading to XP/SP3 (thinking vaguely that perhaps that would make Total Protection function properly). Besides that, SP3 has the reputation of making a lot of programs incompatible (that is, programs that always ran fine in SP2 will not run fine in SP3). In case you're interested, he instructed me on how to make SP3 compatible with all of the programs (in theory) that previously worked in SP2. The method he provided is a big hassle, but he advised that updating to SP3 with all the current programs in place stood a good chance of causing conflicts. But in case you think Total Protection would run better under SP3 (I don't believe that for a minute), here's the procedure he gave me to upgrade to SP3 and not encounter program incompatibilities. If you want to take the risk of trying it out, here's what he told me:

  1. Completely reformat the computer (I assume using whatever means you used to get to XP in the first place - he didn't elaborate on that. Probably something you should check on before you actually do a reformat).
  2. Then update to XP3 before loading anything else (he didn't say to be sure to enable the firewall or load anti-virus, but I suppose it would make sense to do that)
  3. THEN load all of your usual programs.
  4. In theory, all of the programs that used to run fine in XP2, should also run fine in XP3.

Of course, theory is not necessarily reality: kind of like McAfee's instructions to us, huh?

Well that's seems to me a long way of getting around it but it would probably work.  However I went through XP upgrade to XP SP1, then SP2, then SP3 without any issues.   All I did, and it applies to any service pack for any OS, was disable anti-virus until it was all done.

I'm now using Vista SP2 and Win 7 x64 on this machine but still have XP SP3 x86 on my notebook and I don't recall programmes suddenly failing when moving from one service pack to the next in any of my machines.

Most programmes can be run in compatability mode with an earlier version of the OS or even an earlier OS in any case so the issue shouldn't be a major one.

(Go to the programme's .exe and right-click/Properties/Compatability/Run this software in compatability mode...)

Message was edited by: Ex_Brit on 26/04/10 7:11:02 EDT PM
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Message 450 of 1,143

Re: McSvHost.exe causes error on Shutdown

2 Points. First one - off topic. I have winxp sp2 IE6. Several banking web sites I go to are now not supporting IE6, and microsoft will stop supporting SP2. So I need to upgrade to winxp sp3, IE8. I read the past posts and the key is to disable Mcafee first. (I do not want to reformat my drive) Is there a one button click to do that. A previously posted doc sheet said to do a bunch of steps. Are there any short cuts with the new version of mcafee.

Second point. 3 days and no shutdown error. It makes no sense, printer on, printer off, using internet before shutdown.

shelley

Email removed for security PK


Message was edited by: Peacekeeper on 27/04/10 2:44:53 PM
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